- Support enterprise customers implementing automated and containerized cloud application platform solutions
- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
- Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.
- Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat's technologies.
- Attain Trusted Advisor status with both key business and technical decision makers.
- Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.
- In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.
- Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.
- Provide proactive Communications in the event of a service degradation or disruption.
- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.
- Provide executive level summary status reports both internally and to the customer for all high severity cases.
- Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.
- Foster existing unused product capabilities/functionality that could help customer's business.
- Serve as the customer advocate within Red Hat
- Travel regionally to visit customers occasionally
- 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)
- Competent comprehension of enterprise architecture and strategic business drivers
- Direct experience with a variety of hardware vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
- Ability to travel for customer visits and events within the region
- Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
- Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
- Experience working in DevOps environments
-
Strategic Account Manager
há 4 horas
Gilead Sciences Fortaleza, Brasil RegularJob Description · Purpose of the Position: · Strong comprehension of Gilead's oncology value proposition (including diseases, respective unmet needs, products indications, competitive scenarios, clinical and economical values) to generate solutions which expand treatment access ...
-
Openshift technical account manager
há 1 dia
Global Fortaleza, Brasilabout the job · the red hat services team is looking for an experienced system administrator engineer to join us as a red hat openshift technical account manager in fortaleza, brazil. in this role, you will provide architectural guidance and implementation consulting to customer ...
-
Associate
há 1 dia
Exadel open positions Fortaleza, BrasilWe are looking for an Associate IT Support who will be responsible for supporting IT efforts, focused on the day-to-day and strategic goals. You will become a professional community member who can thrive in a collaborative atmosphere that values learning, growth, and hard work. · ...
-
Market Access Manager
há 6 horas
Edwards Lifesciences Gruppe Fortaleza, BrasilWe have made changes to enhance your experience. If you have applied for a job previously, you will need to create a new account. Thank you for your patience.Stakeholder Engagement and Influence in private sector. · Develop and implement access strategy in high value accounts. · ...
-
Regional Acct Manager
há 1 semana
Fortinet Fortaleza, Brasil**Job Duties and Responsibilities**- Generating business opportunities and managing the sales process through to closure of the sale.- Achievement of agreed quarterly sales goals.- Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.- This positi ...
-
Associate - Support Area
há 6 dias
Exadel Open Positions Fortaleza, BrasilWe are looking for an Associate IT Support who will be responsible for supporting IT efforts, focused on the day-to-day and strategic goals. You will become a professional community member who can thrive in a collaborative atmosphere that values learning, growth, and hard work. W ...
-
Sr. Site Engineer
há 1 dia
Utopia Fortaleza, BrasilAre you ready to leave a lasting legacy on the skyline of Jericoacoara, Brazil? Join us as the Senior Site Engineer and take the lead on our exclusive luxury villa construction project · We are seeking a dynamic and experienced Site Engineer to take the lead on an exciting high-e ...
-
Senior Solutions Engineer
há 6 horas
Wiz Ceará, BrasilSenior Solutions Engineer - Enterprise - Western Canada Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will ac ...
-
Utopia Living Fortaleza, Brasil AutônomoAre you ready to leave a lasting legacy on the skyline of Jericoacoara, Brazil? Join us as the Senior Site Engineer and take the lead on our exclusive luxury villa construction project · We are seeking a dynamic and experienced Site Engineer to take the lead on an exciting high-e ...
OpenShift Technical Account Manager - Fortaleza, Brasil - Red Hat, Inc.
Descrição
About the job
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager in Fortaleza, Brazil. In this role, you will provide architectural guidance and implementation consulting to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.
Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments. As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat.
TAM aims to support the development, deployment, and support teams, ensuring that the best practices for configuration, tuning, and use of Red Hat products are applied. You will act proactively, with a critical eye on the customer environment providing information and insights to facilitate the adoption of the technologies, keeping the environment supported, understanding customer objectives and priorities increasing customer loyalty, understanding IT infrastructure, internal processes and business needs, facilitating collaboration with other vendors and advocating for customers.
What you will do
What you will bring
#LI-FV1
About Red Hatis the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.