Customer Success Manager - Brasilia - SupportYourApp

SupportYourApp

Empresa verificada

Brasilia

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

Build strong and productive relationships with photographers
Manage the portfolio of around 300 photographers
Serve as the voice of the client for the photographers
Conduct weekly/biweekly/monthly touch base depending on photographers' value
Establish a trustworthy relationship and a strong sense of community with photographers
Establish communication routines: gathering feedback on service and tools, updates on assignments

What you need to succeed in this role:

Excellent English skills (at least C1 for both spoken and written)
Mandatory 1+ year experience as a Success Manager
Experience with HubSpot or similar CRM system
Background in photographyrelated areas
Analytical and research skills
Mature and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbpsdownload and 40 Mbpsupload)

Will be a great plus:

Fluency in Spanish

Benefits and Perks:

Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Worklife balance
Responsive management interested in your growth and longlasting cooperation
Greenhouse conditions for selfdevelopment

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 55 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English, pointing out your outstanding skills

**DISCLAIMER