Especialista em Suporte ao Cliente - Sao Paulo, Brasil - YouScan

Descrição

We're looking for a Customer Care Specialist in Mexico City speaking
Portuguese (fluent), English (B2/C1), and Spanish (B2/C1) to join the YouScan Customer Success team.

This is an entry-level position.

Excellence in customer service is a hallmark of our company.

Together with your team—Account Executives, Customer Success Managers, and Support Managers—you will be responsible for helping every user achieve their goals with the YouScan platform in a timely and accurate manner.

Responsibilities include:

• Delivering customer feedback to the product team.
• Participate in the prioritization of YouScan development tasks, taking into account customer feedback.
• Assist customers in setting up their accounts.
• Assist the Account Executive in preparing for demo calls, webinars, filling out details in CRM;
• Conduct qualification calls with inbound leads.
• Assist with social selling & postdemo activities.

Our Requirements:

• 1+ years of experience in a support or sales role.
• Excellent communication skills, both verbal and written.
• Strong problemsolving, planning, and multitasking skills.
• You are focused on results and are used to seeing things through from start to finish, regardless of the difficulties and obstacles along the way.
• You are constantly evolving, bringing new ideas to the table, and showing initiative.
• Show empathy.
• Able to work independently.

We offer:

• Team of passionate people and an awardwinning product.
• Permanent contract, payment in USD to your bank account.
• Rapid professional development. We'll help you grow with internal training, coaching, and regular feedback, and you'll get mentored by more senior colleagues within the first few months. Unlimited vacation and flexible leave (unlimited PTO) so you can take time off when needed.

About YouScan

YouScan is a Ukrainian company with a strong internal culture and ethics, that provides a social listening platform with visual analysis.

YouScan's mission is to help companies listen to their customers and improve. Market leaders in Eastern Europe, we are now concentrating on growing our business in the English-speaking and LATAM regions.

The YouScan product has been recognized as the #1 visual analytics solution in the world in the Martech Challenge and as the best social media monitoring software in the 2021 MarTech Breakthrough Awards.

Tipo de vaga:
Tempo integral, Autônomo / PJ

Salário:
R$4.000,00 - R$7.000,00 por mês


Benefícios:

• Trabalho remoto

Horário de trabalho:

• De segunda à sextafeira
• Turno diário

Idioma:

• Espanhol (obrigatório)
• Inglês (obrigatório)