IT Specialist - Contagem, Brasil - RHI Magnesita

RHI Magnesita

Empresa verificada

Contagem, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

IT Specialist SAP LE-TRANSPORTATION

(ECC & S4/Hana
)

Contagem-MG

Role Description

Responsible for understanding the process requirements defined by Global Process Experts (GPE ́s) and business area, designing the conceptual software implementation solution within Software Development department.
Support GPE's and Business area on improvement projects implementation and software changes definition.
Develop / Improve and support the business processes OrdertoCash (LE-TRANSPORTATION) that are

- appropriate for the business requirements (information flow, function, workflow)
- well integrated in the companies process environment (interfaces)
- working as expected (reliability, integrity, effectiveness)

Minimizing the required resources (efficiency).
The role is measured according to overall issues reduction by root cause solving and successful improvements implementation.

Main activities and responsibilities

Consult, design and configure business processes market to order
Responsibility on LE-TRA processes: SAP LE Transportation, Oracle TMS, Import and Export process
Providing issues resolution, root cause analysis and bug fixing.
Cooperate with global Integrated Business Services (IBS) teams, independent of the region, to implement projects, attend requests and resolve the issues related to E2E processes responsibility.
Lead or participate in task forces to mitigate complex issues, eliminate root causes of the problems and achieve system stabilization.
Documentation of implemented solutions.
Working on Digitalization projects.
Conduct and/or participate in workshops, training and knowledge transfer sessions to be aware of the processes implemented and perform an efficient support for users.
Consult and advice GPE's during the implementation of improvement initiatives.
Cooperate with GPE's to understand and define the possibility of standardization and automation.
Coordination of external service providers and suppliers within own area of expertise
Perform technical leadership in projects workstreams
Consult/Design

- adequate and efficient design of business processes

Input: business requirement specifications (business case, information/data, information flow, functions), process interface specifications, existing procedures
Consult/Design

: consult the business (process) owner in the design of the business process

Output: new or improved business process, new or improved procedures
Design/Configure
Input: process requirement specifications (information/data, information flow, functions)
Operate:
Input: need/request for operation of specific task
Operate:

perform tasks

Output: solved need/request
Support

- enable and ensure continuous and reliable business processes

Input: Incidents (user issue, feature request, software problem, etc.)
Support

: analyze incidents, support users (2nd, 3rd level support; mainly for key users), document problem or feature request as a service message

Output: feedback to incident owner, solved incident or documented problem or feature request
Administrative tasks

- continuing education in own areas of expertise
- collect efforts and assign to tasks/projects (CATS)
- initiate/attend necessary coordination
- ticket system operation

Key skills and capabilities

High level of expertise in consult and design of business processes OrdertoCash (SAP LE-TRA);
High level of expertise in related industry sectors;
Bachelor's degree (University education);
Advanced knowledge of business process management methods;
Advanced knowledge in project management;

- basic knowledge in information architecture management;
- basic knowledge in IT service management (e.g. ITIL);
- basic knowledge in IT risk management;

Desired mindset competencies
Strategic Thinking and Action (future oriented actions; considering different factors of influence and longterm consequences)
Market and customer orientation (Thinking and acting in line with market needs; recognizing and considering customer requests)
Result orientation (high level of selfresponsibility; produce measurable results; pursue objectives consequently)
Innovation and Change (Generate ideas and support the implementation; adjust to changing situations)
Leadership (communicate direction clearly; ability to delegate; recognize and develop potentials; motivate to top performance)
Communication and Cooperation (communicate clearly; inspire others; handshake quality; team spirit; recognize and solve problems)
Diversity (treating other mentalities with respect and fairness)
Excellent analytical and conceptual skills
Excellent ability to work in teams

- high reliability
- high functional flexibility (willingness to extend his/her area of expertise)
- flexibility regarding place of work (single business trips / frequent business trips / temporary change of main workplace)