Global Technology Specialist - Sao Paulo, Brasil - Barco

Descrição

Location:
Sao Paulo, BR- Date: Apr 18, 2023- Job ID: 8299
Global Technology Specialist:

As an international company with European roots (HQ in Kortrijk, Belgium), Barco has a culture of collaboration across borders and nationalities.

Because we believe diversity leads to more great ideas and drives innovation.

Thanks to our over 3,000 visioneers, we develop unique visualization & collaboration technology that helps professionals accelerate innovation in the healthcare, enterprise and entertainment markets.

As a fast-paced and dynamic team, we are looking for a technology support specialist who shares our passion for results and cinema.

Responsibilities:

• Troubleshoot issues remotely or via the phone for customers, technicians, and partners
• Investigate logged cases and take appropriate actions to resolve issues per SLA
• Review and respond to customers cases via our CRM tool
• Monitor the soundness of the customers configuration with the purpose to proactively solve upcoming issues
• Create parts orders to send appropriate replacement parts to resolve system issues
• Work with supervisor and other team members to diagnose complex issues as a team
• Escalate issues as needed to ensure customer issues are handled expeditiously

Requirements:

- _Fluent in English_, Portuguese_, _spoken and written _knowledge _of any other language is_ a plus_

• Availability to work flexible schedules including evenings, holidays & weekends
• Customer oriented putting the needs of the clients first
• Team player supporting common goals
• Active communicator at ease speaking with customers
• Comfortable with ambiguity able to keep moving forward in an everchanging business and landscape
• High attention to detail in everything created or reviewed

Experience:

• Demonstrate 13 years experience in a technical support role or equivalent experience
• Knowledgeable in Microsoft Office
• The following experience is definitely a plus:
• Experience with electronics troubleshooting
• Experience with video equipment, such as projectors
• Experience with network configuration
• Experience with Salesforce CRM solutions