System Administrator - Colombo, Brasil - Brennan IT

Brennan IT

Empresa verificada

Colombo, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

Why work for Brennan?

We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

Brennan IT benefits include:

A strong culture underpinned by values that are truly lived every day.
Salaries are pegged to the Australian dollar.
Flexible working is part of our DNA
We have adopted a hybrid working model and we encourage working from home and office as it seems ideal.
Proven career progression opportunities, we are passionate about helping our people unlock their potential and grow across different capabilities.
Diversity is a strength, and we love having people from diverse backgrounds and experiences, for example, we have employees from over 30 different countries that is just one attribute, talk to us about our other diverse people

Full Job Description

To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff.
To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way.
Continuously improve the efficiency and excellence of service delivery as measured by client facing surveys and ratings in every department you are part of.

Key Responsibilities:

Maintain/contribute to KMS for client and internal team, for both technical & processes.
Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations.
Understand O365, Mimecast, Intune, Azure integration.
Manage security settings on Microsoft ATP.
Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
Ability to perform initial investigation on security breach alerts.
Vendor Management (hardware and Software vendors
HP, Dell, MS, VM, Citrix and others).
Understand Storage NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP3par.
Administration of Windows Server, groups, group policies, DNS, DHCP.
Understand backups, replications for Veeam, Symantec, Zetro, Commvault.
On premises backup alert management, monitoring and restoration.
Execute maintenance tasks, App upgrades, patch escalations etc.
Monitor, investigate and escalate issues in timely manner as per escalation Matrix.
Ability to manage technical escalations from client/end user/internal team.
Migrate VM's from on premise to cloud.
Basic understanding of SQL, maintenance plan, backup.
Understand certificate management on appliance, servers, websites.
SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers).
Smooth and timely customer engagement.
Disk, CPU, Snapshot management provisioning.
Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity.
Manage and understand Failover Cluster, NLB.
Manage windows update compliance.
Antivirus Management, Sophos, Defender.
Routine firmware upgrades of Physical Servers.
Capacity planning and management.
Patching ESXi hosts and vCenter updates.
Basic know how of linux.
Availability during critical outages impacting multiple functions.
Maintain the performance level and upkeep virtual, physical infrastructure.
Work within the team to develop processes to enable Automation, Orchestration, and enhance existing services.
Knowledge of vulnerability management and critical remediation.
Change management, performing RCA and able to clearly articulate the actions/outcomes.

Required Background and Skills:

Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.
Experience in VM Deployment, VM Migration, managing host clusters.
Extremely highlevel attention to detail with methodical troubleshooting process
Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers.
Demonstrable industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration).
ITIL Service Management Foundation accreditation.
Windows Server including 2016/2019, DNS, DHCP, Group Policy.
Active Directory 2012 and above.
VMware / Virtualization (Hyper
V, VMware).
O365, Azure Administration.
Exposure to Backup tools like Veeam/Commvault/Backup exec.
Windows Administration certifications 2012 and above.
Exposure to SAN /NAS.
MS Azure and Office 365 Administration.
Symantec Endpoint or McAfee or Sophos or SentinelOne or CrowdStrike.
Exposure to Blade servers and configurations.
ITIL Foundation and ServiceNow ITSM tool.