Customer Support Specialist with German - Brasilia - Udalenno
Descrição
We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations.Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable.
We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us.
At this point we are looking for an experienceCustomer Support Specialist to welcome to our team.
Your responsibilities will be:
- Answering chat messages of our guests
- Answering phone calls of guests
- Working with webbased IT systems like reservations systems, online keyless access systems, call center solution
- Troubleshooting and solving guest problems with our team
Our future customer service manager has these characteristics:
- High English level (C1) and German (C1)
- Work experience as a customer service
- Quick comprehension and organization
- Ability to work independently
- Stress resistance
- Sense of responsibility for apartments and guests
- A great advantage will be if you are familiar with programs like PMS "Guesty", CLINQ call center workOS and have experience in hospitality.
We offer:
- We have 3 options of work shifts 6 am pm CET; 2 pm pm CET and 11 pm 7 am CET
- 2 weeks training
- Fulltime work with the contract, 100% remotely
- Competitive salary depending on your results, starting at 1000 EUR
- The high flexibility of working hours and flexible workload (KPIs)
- Friendly, positive and fastgrowing team
We would appreciate it if you start the cover letter with "You won't find a better Customer Service Specialist than me, as "
Salary:
From R$5,092.00 per month
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