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    L2 - Production Support Engineer - São Paulo, Brasil - Everest Technologies, Inc

    Everest Technologies, Inc
    Everest Technologies, Inc São Paulo, Brasil

    há 6 horas

    Default job background
    Tecnologia / Internet
    Descrição

    Note:

    Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English.

    Please share a copy of your resume in English


    The L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team.

    The ideal candidate will have a development background and be knowledgeable in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus.

    The L2 engineer will work closely with the Level 1 team to troubleshoot and resolve issues, as well as work with developers to identify root causes and create fixes and improvements.


    Responsibilities:
    Provide technical support for complex issues that cannot be resolved by the Level 1 team
    Collaborate with Level 1 team to troubleshoot and resolve issues
    Work with developers to identify root causes and create fixes and improvements
    Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
    Ensure timely and effective resolution of issues to meet 24x7 service level agreements
    Participate in on-call rotation as required

    Requirements:
    Bachelor's degree in Computer Science, Information Technology, or related field
    Minimum of 3 years of experience in a support or development role
    Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
    Experience with root cause analysis and troubleshooting complex issues
    Strong communication and collaboration skills
    Ability to work in a fast-paced, 24x7 environment

    Note:
    Retail experience not required, GCP & BATCH Support required
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