Customer Success Specialist - Sao Paulo, Brasil - Firstbase
há 3 semanas
Descrição
About the role:
is hiring a tech-savvy Customer Success Specialist who possesses a strong drive for results.
You should enjoy solving customer problems, contributing to improving our customer processes, and providing consistent support through the customer lifecycle.
What's *:
Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage, and grow their businesses.
More than ten thousand founders from over a hundred countries have used our incorporation product, Firstbase Start, to launch their startup.
For many founders, "" has become what they type into their address bars when they think about incorporating a business.
We are backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.
Why you should join:
Firstbase is much more than just incorporation.
Our team is dedicated to building products & solving some of the startups' hardest problems, with a particular focus in:
- Democratizing access to financial infrastructure
- Automating tasks every founder faces when running a business
- Making tools and resources more accessible to everyone, everywhere
- Building integrated solutions for founders and removing friction
- Delivering opportunities to traditionally overlooked founders and companies
- Democratizing access to knowledge
Who are we looking for:
We are looking for risk-takers with diverse experience able to provide fearless feedback.
You will have the following duties:
- Evaluating and making recommendations to improve our internal systems and processes, with an emphasis on optimizing the customer experience
- Driving retention and positive customer reviews
- Proactively sharing and effectively communicating customer feedback to other areas of the business (marketing, operations, and product) to align customer needs with products and services
You should meet the following requirements:
- Strong English written and verbal communication skills
- Strong time management skills
- Techsavvy
- Dedicated to both giving and receiving candid feedback
- Possess a strong sense of ownership. Takes initiative and is resultsoriented
- Experience with Zendesk
- Attention to detail
- Flexible; you must be available to work the assigned shift
Some perks you might enjoy:
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Competitive salary:We lean on some of the best market data to ensure that we offer the most competitive compensation.
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Hybrid work environment:We work both remotely & from our offices in New York City - optimizing for collaboration while providing flexibility to team members.
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21 days of PTO + birthday off:We offer flexibility to allow people to relax and recharge whenever they need it.
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Build your ideal work setup:We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.
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Health benefits:Firstbase offers health insurance reimbursements to both US and international employees.
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Learning and development:We provide a stipend together with resources to help people grow and develop in their careers.
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