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    Support Specialist - São Paulo, Brasil - Revolut Ltd

    Revolut Ltd
    Revolut Ltd São Paulo, Brasil

    há 2 semanas

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    Descrição
    About RevolutPeople deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that.

    With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money.

    And we're not done yet.
    As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture.

    We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission.

    And we're looking for more.

    We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

    About the roleOur Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers.

    We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does
    We're looking for a superstar Support Specialist to join our KYC team as an Identity & Verification Analyst.

    This role isn't just about ticking off tickets, this is about being responsible for Revolut's customers onboarding, acting in accordance with relevant legislation, and cooperating with other teams in providing professional and efficient front line compliance support.

    If you don't see your long term future in customer support, that's cool too. We put a lot of time aside to train you up so you're ready to hit the ground running in any other team in the company if you decide to make a change
    We're a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends.

    We'll compensate you for night shifts, but we understand this still isn't for everyone so please bear that in mind before applying.

    What you'll be doingConducting identity and verification (ID&V) reviewsManaging data extraction for re-processing of customer dataAnalysing triggered alerts related to a customer's identityPreventing fraud onboardingWhat you'll needA Bachelor's degree or equivalent work experienceFluency in English and GermanStrong attention to detail and analytical skillsSelf-learning, problem-solving skillsA willingness to work different shiftsNice to havePrior KYC experienceCompensation rangeOther locations: Compensation will be discussed during the interview process*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience
    Building a global financial super app isn't enough.

    Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday.

    We're not just doing this because it's the right thing to do.

    We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers.

    That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

    Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application. No ping pong tables or bean bag chairs, just benefits you actually want

    Get what you need to succeed Financial benefits that show we value your work Medical insurance for you and your close ones Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Revoluters always push through We stopped listening to excuses a long time ago - we care about results.

    We believe that grit, determination, skill, smartness, and courage can break through almost any wall.

    Deliver WOWWe love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.

    Dream TeamWe select, coach, and retain the top talent only and give them all the support to achieve greatness

    Never SettleRevolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less.

    Revolut is for 10x people.
    Think DeeperLogic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
    #J-18808-Ljbffr


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