Client Success Specialist - Sao Paulo, Brasil - McKinsey & Company

McKinsey & Company

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

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Who You'll Work With:

You'll join our Sao Paulo office as a part of our Wave team.
Wave equips clients to successfully manage improvement programs and transformations. Focused on business impact, Wave allows clients to track the impact of individual initiatives and understand how they affect longer term goals. Its mix of an intuitive interface and McKinsey business expertise gives clients a simple and insightful picture of what can otherwise be a complex process, by allowing them to track the progress and performance of initiatives against business goals, budget, and timeframes.
McKinsey fosters innovation driven by analytics, design thinking, mobile and social by developing new products/services and integrating them into our client work. It is helping to shift our model toward assetbased consulting and is a foundation forand expands our investment in our entrepreneurial culture. Through innovative software as service solutions, strategic acquisitions, and a vibrant ecosystem of alliances, we are redefining what it means to work with McKinsey.

What You'll Do:

You will be responsible for developing and delivering approaches and activities to generate advisory and service sales and to drive adoption and satisfaction rates across our client base.
In this role, you'll have a particular focus on the early deployment, training and adoption phases. You'll also operate as the lead point of contact for best practices in deployment and adoption of Wave. You'll partner with McKinsey's client development, operations and client relationship teams to deploy Wave, deliver ongoing adoption activities, and provide adhoc advisory services.
You'll have the opportunity to develop a trusted adviser relationship with internal and external stakeholders; and, in coordination with the marketing function, you'll develop and deliver inperson or remote postsales activities such as workshops, forums, newsletters, events, etc.
You will also support the Wave team activities by contributing to best practices development regarding Wave for program management and impact tracking. You'll assist in understanding client business needs and responding to RFP (requests for proposals) in presales. You'll maintain knowledge of industry trends and competitor offerings, and you'll contribute ideas for new product and service development, marketing and communication initiatives, and operational improvement.

Qualifications:

Bachelor's degree with an excellent academic record; graduate degree is a plus
7+ years of experience as a proven performer; prior experience in toptier consultancy is highly desirable
Experience managing/understanding largescale changemanagement or transformation programs in an international context
Experience in an operational project management role; experience with SaaS is a plus
Special interest in program and change management; certification in program management is a plus
Confidence to present and discuss complex value propositions to client senior executives
Strong project management skills; ability to multitask while maintaining attention to detail
Team player with the ability to rally support from multiple resources
Outstanding verbal and written communication skills in English