IT Analyst Pleno - Sao Paulo, Brasil - Cial Dun & Bradstreet do Brasil Ltda

Cial Dun & Bradstreet do Brasil Ltda

Empresa verificada

Sao Paulo, Brasil

há 4 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

IT Analyst Pleno (Híbrido)

CIAL is the Latin American partner of Dun & Bradstreet's extensive World Wide Network, which enables millions of businesses around the world to make confident decisions with reliable and accessible information.

With a presence in 43 countries in Latin America and the Caribbean (as well as data & engineering teams in Zagreb and Tel Aviv), we're committed to the long-term economic success of the region and its businesses.

Our team empowers Latin American companies of all sizes to grow, manage their customers and suppliers, and operate successfully in increasingly transparent, modern economies.

KEY RESPONSIBILITIES

Troubleshoot networking and user end problems.
Reporting and escalating request to management
Performs documentation creation and updates.
Perform and maintain procedures for preparation and deployment of user equipment as well as decommissioning of equipment.
Maintain accurate inventory of supplies and equipment such as laptops, desktops, monitors, printer consumables, etc.
Assist with installation and maintenance of the company's systems
Installation, Configuration, & Support for LAN, WAN, WIFI and Internet
Managing and Tracking HD Support Tickets and providing solution
Provides 1stlevel support (Hardware / Software)
Provides support, answers user inquiries regarding computer software or hardware operation, and works with users to resolve problems. Diagnoses computer problems, installs hardware and software upgrades.
Installs and performs minor repairs to hardware, software, or peripheral equipment, following installation specifications.
Printers support, replaces toners on printers and copiers
Ensures the physical condition of the premises is maintained in a safe, healthy, and clean manner.
Performs other duties as may be needed

III. KEY REQUIREMENTS

Any degree in Computer Technology, Network Administration, Network Communications, or related field.
Must be familiar with networking, windows operating systems
Possess the ability to independently solve problems; should have a strong sense of selfdirection.
Strong skills with Windows operating systems
General understanding of server, laptop, printer, and other hardware and software.
Basic understanding of networking concepts.
A comprehensive knowledge of PCs, printers, networks, and networking devices required.
Demonstrated ability to communicate effectively, both verbally and in writing.
Must possess verifiable knowledge of Microsoft Office and Windows operating systems, and virus detection software.
Ability to work independently with limited supervision.
Databases (SQL) basic experience, knowledge, or certification
Jira knowledge is a plus
Portuguese proficiency, basic English and/or Spanish