Customer Success Specialist - Curitiba, Brasil - Sofia Health

Sofia Health

Empresa verificada

Curitiba, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

About Us:

Sofia Health is a leading online platform dedicated to promoting holistic well-being by connecting consumers with a diverse range of wellness services and products.

Our mission is to make wellness accessible and convenient, empowering individuals to prioritize their health and happiness.

Job Overview:

Customer Success Specialist:

Act as the first point of contact for customer inquiries, providing timely and accurate information about our products and services.
Assist customers with order placement, tracking, and issue resolution.
Provide product recommendations based on customer needs and preferences.
Maintain a high level of product knowledge to effectively address customer inquiries.
Collaborate with the sales and marketing teams to promote new products and promotions.

Key Responsibilities:

Customer Onboarding:

Guide users through the onboarding process, ensuring a smooth and positive experience.
Provide detailed information about Sofia Health's features and offerings to new users.
Proactively engage with users to understand their needs and preferences.

Customer Support:

Troubleshoot and resolve customer issues with empathy and professionalism.
Collaborate with crossfunctional teams to address and resolve escalated customer concerns.

Product Knowledge:

Develop a deep understanding of Sofia Health's platform, features, and benefits.
Stay informed about industry trends, health and wellness practices, and updates to the platform.
Educate customers on how to maximize the value of Sofia Health's services.

User Engagement:

Proactively reach out to users to gather feedback and understand their evolving needs.
Encourage user participation in community forums and other engagement initiatives.
Identify opportunities to enhance user satisfaction and loyalty.

Documentation and Training:

Contribute to the development of user guides, FAQs, and other educational materials.
Conduct training sessions for users to maximize their utilization of Sofia Health's platform.

Qualifications:

Bachelor's degree in a relevant field (e.g., Health Sciences, Business, Communications).
Proven experience in customer support or success roles, preferably in the health and wellness industry.
Excellent communication skills, both written and verbal.
Empathetic and patient approach to customer interactions.
Strong problemsolving abilities and attention to detail.
Familiarity with health and wellness practices and terminology is a plus.
Techsavvy with the ability to quickly learn and navigate new software. Proficient in using Google Suite, Microsoft Office Suite.
Ability to work independently and as part of a team.
Passion for health and wellness is desirable.
Work in 100% English

Additional Information: