CRM Admin - Belo Horizonte, Brasil - Quorum

Quorum
Quorum
Empresa verificada
Belo Horizonte, Brasil

há 1 semana

Ana Silva

Postado por:

Ana Silva

beBee Recruiter
Descrição

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.

Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe.

Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe.

The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.


As
CRM Admin**, you will be responsible for managing and optimizing our customer success platform to ensure that Quorum is maximizing the value of our customer data.

You will work closely with cross-functional teams, including Customer Success, Sales, and Marketing to identify and implement process improvements and best practices, and to leverage Gainsight's capabilities to drive customer engagement, retention, and growth.

What You'll Do
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First Week:You'll have the opportunity to get to know our Customer Success team and familiarize yourself with our tech stack.
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First Month:You'll complete your onboarding and begin handling basic requests and needs. This will include producing basic reports and changes.
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First Six Months:You'll be responsible for deploying new customizations and improvements to our systems, as well as conducting quality assurance checks and troubleshooting technical issues.
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First Year:You'll continue to provide ongoing analysis, development, and implementation of scalable business processes on the Customers Success team. This will include the development of playbooks, calls to action, and the optimization of our tech stack to maximize team members' productivity in support of our customer base.


About You

  • You'll be the Gainsight wizard, designing and implementing rules, playbooks, and workflows to configure and customize Gainsight to meet the evolving needs of Quorum's teams.
  • You'll create reports and dashboards that will be the envy of the customer success world. Your insights into key metrics like adoption, usage, churn risks, and renewal rates will provide invaluable visibility and help drive our success.
  • You'll be the bridge builder, collaborating with crossfunctional teams to identify and implement process improvements and best practices, and ensuring that Gainsight is seamlessly integrated with other systems and tools used by the organization.
  • You'll be the goto person for Gainsightrelated inquiries and issues. Your ongoing training and support will make Gainsight users across the organization feel like Gainsight gurus.
  • You'll be the data detective, monitoring and maintaining data integrity within Gainsight to ensure that all customer data is accurate and uptodate.
  • You'll be the Gainsight guru, staying uptodate with Gainsight's capabilities and features, and identifying and recommending opportunities for innovation and improvement.
  • You'll be the documentation master, developing and maintaining documentation and training materials to support Gainsight users across the organization.
  • You'll be the project superhero, managing Gainsightrelated projects from planning to execution to optimize the platform and drive business value.

About the Customer Success Team

  • As the face of Quorum, we ensure that every client has an amazing experience from start to finish.
  • We bring government affairs best practices to life through engaging team and individual product demonstrations and training that set our clients up for success.
  • Our dedication to every user's success means we tackle challenges with lightningfast speed and boundless creativity.
  • We're staunch advocates for our clients, proactively identifying and responding to diverse use cases with tailored solutions.
  • We don't just develop software—we develop personal relationships with our users and our team, building trust and connection with everyone we work with.
  • We're a tightknit team that supports one another at every turn, ensuring that both our team and our clients achieve success together.
  • At Quorum, we don't just work together—we hang out together, collaborate on big ideas, and value each other's unique perspectives.

Our Work Environment

  • We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office.
  • Our team loves to spend time doing fun things outside of the office both together and remote, which we call Quorum Fun events.
Do you want to learn what it's like to have a real impact at a fast-growing company
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