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    Assistente De Customer Happiness - Rio de Janeiro, Brasil - buscojobs Brasil

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    Descrição

    A Zerezes nasceu do design, do seu olhar atento às pessoas, e da vontade de redesenhar o que não funciona.

    Acreditamos que os óculos são uma ferramenta de expressão do nosso estilo e personalidade, mas sabemos que essa não é a forma com ele é percebido pelas pessoas, que enxergam os óculos como algo funcional e pouco atraente.

    Queremos transformar o jeito que as pessoas compram e se relacionam com seus óculos de grau, porque achamos que dessa maneira, melhoramos não apenas como elas se veem, mas também como se relacionam com o mundo.

    Usamos o design para encurtar o caminho entre você e os óculos que te fazem se sentir na melhor versão.

    Estamos buscando uma pessoa para ser Assistente no nosso time de encantamento ao cliente, que aqui chamamos de CH (Customer Happiness).


    Sua missão será:
    Encantar clientes através de interações resolutivas, queridas e rápidas nos nossos canais digitaisO que se espera dessa função:Faz o atendimento dos nossos clientes:Domina os processos da área e busca resoluções para os clientes;Atende e categoriza as razões de contato corretamente e/ou faz retorno dos atendimentos do Reclame Aqui;Busca soluções de encantamento dos clientes;Faz comunicação ativa com outras áreas visando uma relação feedback-cliente x solução-Zerezes cada vez mais assertiva;Suporta o líder na atualização dos controles da área;Competências Técnicas:Conhecimento dos processos e ferramentas de atendimentoCompetências Comportamentais:resolução de problemashabilidades efetivas de comunicação oral e escritaflexibilidade e bom senso orientados para objetivosorganização, comprometimento e boa capacidade de trabalho em equipe Benefícios:CAJU para Vale Transporte e Vale Refeição diário;Plano de saúde Bradesco (sem coparticipação);2 consultas mensais (pagas pela Zerezes) com profissionais da plataforma Zenklub;2 dias presenciais e os demais dias em home office;Descontos e facilidades nos produtos da marca;


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