Analista de Relacionamento - Sao Paulo, Brasil - Shopee

Shopee

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Ser o responsável por toda a comunicação entre Shopee e parceiros logísticos (pagamentos e recuperações);
Gerenciar os eventos de transporte (roubo, danos e perdas);
Abrir pedidos de reembolsos;
Conectarse com a equipe de auditoria de frete 3PL para informar os pagamentos;
Conectarse com a equipe de recuperação 3PL para cobrar as perdas;
Realizar contato com os parceiros logísticos para gerenciar todas as suas pendências com a Shopee.

Requirements: