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    Print Associate II, Service Delivery Operations - Porto Alegre, Brasil - Xerox

    Xerox
    Xerox Porto Alegre, Brasil

    há 1 dia

    Default job background
    Tempo integral
    Descrição

    Purpose:


    • * Added to Job Family Service Delivery - CR in scan/refresh process
    • The role of the (Print Operator) is to assist in the operation of a Xerox client site, providing a wide range of print services in line with the specification of the customer's contract.
    • The role holder works as part of the service delivery team that is aligned to one or more customers.

    He/she will have focus on the following:

    • Delivery of service that meets SLA and delights the customer (

    KPI:
    SLA achieved & high customer satisfaction)


    • Supporting the achievement of productivity improvements (

    KPI:
    Value for customer & enhanced margin)


    • Contributing to service transformation and business growth (

    KPI:
    Further profitable service revenue)


    Scope:

    Specific:

    • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

    General:

    • Intermediate level job with some work experience
    • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
    • Identifies problems in straightforward situations, and makes sound decisions using standard procedures
    • Works within established procedures with a moderate degree of supervision

    Primary Responsibilities:

    • Operate and maintain devices
    • Ensure quality standards are achieved and customer requirements are met
    • Act as an expert when advising customers on non-standard production requirements
    • Where required replenish consumables and perform key operator maintenance
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