Services Renewal Representative - Sao Paulo, Brasil - Oracle

Oracle

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

The Renewal Representative will be responsible for owning and executing service contract renewals in an assigned multinational territory for medium and large accounts.

Responsibilities:

Own, drive, and manage the renewals process
Ensure timely renewals for medium and large customers in the assigned territory
Accurately maintain and update a rolling oneyear forecast of renewals in the territory
Build and maintain a territory plan with detailed information about customer roles, context, perception, risks, etc.
Utilize internal sources and customer relationships to early detect risks and take measures to avoid cancellations
Identify customer requirements, uncover roadblocks early, and demonstrate strong account management and commercial capabilities to ensure ontime renewal closure
Map, build, and nurture relationships with the main customer stakeholders
Provide executive management with complete visibility into renewals and solicit executive involvement as required
Ensure customer awareness and understanding of applicable elements of Oracle's portfolio and the scope of services
Educate customers on business practices and any associated contractual implications
Manage exceptions for customers with issues that may delay or inhibit renewals
Negotiate contracts/renewals in complex commercial and technical scenarios
Articulate difficult messages effectively, minimizing attrition
Develop and execute win/win negotiation strategies that maximize contract value while protecting and enhancing customer trust
Partner, articulate, and collaborate with other internal teams (product and services sales, technical/support, operations, etc.)

Qualifications:
- experience in sales or a related area

Experience with proven sales, account management, and customer success methodologies and best practices
Strong negotiation and objection handling skills that enable valuebased contract negotiations at the CXO level
A hunter, relentless and proactive approach to handling renewals
Excellent written and verbal communication skills
Being analytical is a plus, as the position involves creating and discussing/defending complex financial and commercial scenarios (spreadsheets)
Previous knowledge of Oracle is a plus (across the board)

Language Skills:

Fluency in Portuguese and English
Spanish is a plus

The Renewal Representative will be responsible for owning and executing service contract renewals in an assigned multinational territory for medium and large accounts.

Responsibilities:

Own, drive, and manage the renewals process
Ensure timely renewals for medium and large customers in the assigned territory
Accurately maintain and update a rolling oneyear forecast of renewals in the territory
Build and maintain a territory plan with detailed information about customer roles, context, perception, risks, etc.
Utilize internal sources and customer relationships to early detect risks and take measures to avoid cancellations
Identify customer requirements, uncover roadblocks early, and demonstrate strong account management and commercial capabilities to ensure ontime renewal closure
Map, build, and nurture relationships with the main customer stakeholders
Provide executive management with complete visibility into renewals and solicit executive involvement as required
Ensure customer awareness and understanding of applicable elements of Oracle's portfolio and the scope of services
Educate customers on business practices and any associated contractual implications
Manage exceptions for customers with issues that may delay or inhibit renewals
Negotiate contracts/renewals in complex commercial and technical scenarios
Articulate difficult messages effectively, minimizing attrition
Develop and execute win/win negotiation strategies that maximize contract value while protecting and enhancing customer trust
Partner, articulate, and collaborate with other internal teams (product and services sales, technical/support, operations, etc.)

Qualifications:
- experience in sales or a related area

Experience with proven sales, account management, and customer success methodologies and best practices
Strong negotiation and objection handling skills that enable valuebased contract negotiations at the CXO level
A hunter, relentless and proactive approach to handling renewals
Excellent written and verbal communication skills
Being analytical is a plus, as the position involves creating and discussing/defending complex financial and commercial scenarios (spreadsheets)
Previous knowledge of Oracle is a plus (across the board)

Language Skills: