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    End User Support Engineer - São Paulo, Brasil - Pentasia

    Pentasia
    Pentasia São Paulo, Brasil

    há 2 semanas

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    Descrição

    About the client:
    Our client is a leading sports betting and gambling company with over 30 well-known B2C brands within the gambling industry


    Responsibilities:
    Provide site specific and remote IT service support focusing on the IT workplace and associated infrastructurePrioritisation of VIP support and associated requestsPrioritisation of support for critical business departments and associated requestsMonitor and report on the progress of local and global IT projects, including implementing and supporting global projectsAsset management for desktop, laptop, and other mobile devices Software license management for supported applications Procurement of locally required hardware and softwareCreate SOPs and train all current and new team members to maintain a good standard of performance and qualityCreate product and process enhancements to ensure competitive advantageBuild support systems to increase overall productivitDocumentation and knowledge base articles creation for procedural and troubleshooting Contribute to the workplace improvement process and engage in continuous improvement at the local siteUse internal tools for management of planned and unplanned support workIf required be part of 24x7 on call rota Qualifications:Minimum 2 years of relevant support experience in a large corporate environmentExperience withing iGaming and gambling industry is a plusStrong problem solving and analytical skillsExcellent written and oral English communication skillTechnical backgroundwith MCP or equivalent provable experience in the following areas: Microsoft products, including Active Directory, Teams, O365 and SCCM, Cloud services, O365, Azure, Windows OS, OSX and ApplicationsDesktop Deployment, application packaging and deploymentNetworking technologies, LAN, TCPIP, DNS etcUnderstanding of OS X Server, Open Directory and Mac administration in a corporate environmentWorking knowledge of VoIP and H323Experience with mobile technologiesGood working knowledge of virtualisation technologies and management
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