Service Engineering Product Specialist - Sao Paulo, Brasil - GWM Brasil

GWM Brasil

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

KEY RESPONSIBILITIES:

To improve GWM vehicles quality level through EDER concept workflow, keeping a close communication with all GWM related areas to get it quickly and accurate

To follow strictly a std EDER process to report field product quality issues based on AFS priority list

To perform a daily support to dealerships about std field claims diagnosis & repair workflow, keeping a close communication with

Quality Technology Dept and HQ representative mainly to achieve a product's quality improvement level up

To follow and ensure EDER (Early Detection, Early Resolution) concept focus on: Field claim deeply diagnosis details info gathering and vehicle ́s quickly repair (fix-it-right), targeting a customers high satisfaction & repeated repair avoidance

To assist service engineering supervisor during NMI line-up launches on BR market through field product & quality issues monitoring program

To conduct a field special activity with GWM related areas at dealers, focusing on diagnosis, repair (FIR) & dealer education

To evaluate dealers product report daily

To make & standardize field quality guidelines to dealers to ensure accurace technical information from the field to achive a product's quality improvement targets

To support Field Engineering teams aiming product ́s quality improvement

To prepare EDER KPIs & Field summary reports and present it to Supervisor & Managers based on Service Eng Supervisor advises

REQUIRED KNOWLEDGE AND SKILLS:

'Good communication with GWM technical areas (Quality Technology, HQ Representatives) and dealers (Operational and Management levels), adaptability, challenge for the tasks

Customer first mindset

After sales technical operation experience (Vehicle diagnosis, Repair and Product Quality improvement)

Vehicle systems operation & field issues deeply analysis & problem-solving methodologies are required

Customer care & Quality Control skills will be a differentiator for this job position

Multitask projects & time management skills

Soft skills for customer attendances

HIGH Ownership about:
Customer first mindset, Own roles & responsibilities, Schedules time agreed and Company resources.

DESIRED QUALIFICATION AND EXPERIENCE:

College Graduation:
Mechanical / Automotive Engineer or Electronic/Eletrical Engineer

Brazilian National Engineering professional license working ON is needed (CREA)

Over 5 years experience at automotive industry

Over 3 years experience at After Sales Division working in AFS Service or Quality Operation

Manufacturing processes and/or Quality and/or CX prior experience will be a differentiator hard skill desirable

Prior dealer technical operation experience will be a differentiator for this job position

Knowledge of After Sales Operation (Dealer workshop & Dealer processes)

Language:
English (Advanced level is desirable)