Customer Service Operations Manager - Sao Paulo, Brasil - FERRERO

FERRERO
FERRERO
Empresa verificada
Sao Paulo, Brasil

há 4 semanas

Ana Silva

Postado por:

Ana Silva

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Descrição

Localização de trabalho:

São Paulo:
São Paulo - SP


Localização de trabalho:

São Paulo:
São Paulo


A Ferrero é uma empresa familiar com uma visão verdadeiramente moderna e global, e a casa de marcas icônicas como Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno e Kinder Surprise.

À medida que o amor pelas nossas marcas continua a crescer, o mesmo acontece com nosso alcance global.

Representado em mais de 50 países e com produtos vendidos em mais de 170, o Grupo Ferrero é amado por gerações em todo o mundo.

O segredo do nosso sucesso global? 38,767 funcionários dedicados, que celebram o cuidado e a qualidade para criar um negócio, carreiras e marcas das quais nos orgulhamos.

Junte-se a nós e seja um deles


A Ferrero está comprometida em construir uma cultura diversificada e inclusiva, na qual todos os funcionários se sintam bem-vindos e apreciados e tenham oportunidades iguais.

Acreditamos que todo o nosso pessoal tem o mesmo talento à sua maneira.

Ao nutrir a curiosidade e as habilidades naturais de nossos funcionários, fornecemos a eles, geração após geração, os meios para ter sucesso pessoal e profissional, permitindo que eles planejem sua jornada na Ferrero.

A diversidade de nossos talentos é o que torna nosso ambiente de trabalho multicultural, inovador e altamente recompensador.


Sobre esta posição:


The CS Operations Manager is responsible for leading all portfolio management and billing strategy to ensure a high level of customer service.

He/She leads a team of customer service specialists with the aim of guaranteeing a high level of service to the company's main customers through demands of a commercial nature (sales orders, delivery tracking, returns, and other complaints)


Principais responsabilidades:


BUDGET MANAGEMENT

  • Monitor current vs planned results, supporting channel managers with relevant information to achieve sales objectives, helping to anticipate problems and mitigate risks

CUSTOMER SERVICE ADMINISTRATION

  • Manage the team's operational activities (orders, complaints, contacts, master data, etc.) through performance indicators (fulfillment, complaints, returns, etc.) to ensure a high level of customer service
  • Ensure the implementation of processes and development plans to improve customer satisfaction
  • Construction and maintenance of business rules, conducting the supply process in accordance with the strategic matrix of prioritization and profitability of the business.

CROSS-DEPARTMENTAL RELATIONS

  • Lead relevant operational meetings to provide input, monitor and react to deviations in business plans (S&OP meetings, commercial committees, etc.)
  • Lead projects within your area of responsibility, interacting with other departments (IT, BI, logistics, purchasing, etc.) aiming to implement what is necessary

ORDER MANAGEMENT/FULFILLMENT

  • Align S&OP plans with operations strategies, ensuring optimal customer service
  • Ensure the best order calendar x the company's product availability strategy
  • Product allocation strategy considering directions of Ferrero do Brasil's growth plan
  • Cluster management with the Customers development team for the end to end process (Order to cash)
  • Responsible for all structuring of commercial meetings with the revenue and sales team (Work tables)

LOGISTICS COLLABORATION

  • Management & optimization of RTM (route to market) to ensure a high level of service within the supply chain
  • Management of delivery calendar structured by events
  • Management of the return flow and customer returns with the Supply Chain to provide credit notes.

TEAM MANAGEMENT

  • Act in accordance with the Group's references to recruit, manage, motivate, train and develop the team itself
  • Effectively and efficiently manage your own team, defining and planning activities
  • Ensure the professional development of its own resources, carrying out assessments and proposing training and other initiatives
  • Maintain team motivation and high engagement

Quem buscamos:


  • Graduated in Engineering, Administration, Economics or related areas;Engineering, Administration, Economics or related areas;
  • Advanced English;
  • Project Management;
  • Advanced MS Office, SAP.

Requisition ID
63687


Job function
Supply Chain Integrata


Country
Brazil


City
São Paulo

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