Líder de Recepção em São Paulo - Sao Paulo, Brasil - ManpowerGroup Brasil

ManpowerGroup Brasil

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Job Activities:

Provide patient care and confirm scheduled appointments;
Guide new employees, assist in both internal and external patient care by clarifying doubts about costs, preparations, exams, insurance coverage, etc.;
Manage shift schedules, control medical certificates, absences, and warnings; participate in training and refresher courses;
Instruct employees on the mandatory use of uniforms and proper attitude in customer service;
Set employee work schedules to optimize service flow and increase human resource productivity;
Evaluate service indicator (waiting time);
Assess new employees' performance;
Monitor team's personal and behavioral presentation;
Analyze movements;
Track service goals established by management;
Organize employees' workflow;
Address non-conformities by implementing improvement actions;
Review bills and forward them to the pre-billing department;
Contact insurance companies by phone;
Handle private payments, check the cash register, secure the money in the safe, and forward it to the manager; Request disciplinary measures and provide feedback on non-conformities;
Control, request materials, and manage the replenishment of questionnaires in the reception area;
Report systemic and operational issues to the appropriate authorities;
Fill out daily reports relevant to the reception area's operations;
Formalize complaints received from patients via the FLUIG system;
Cash closure and invoicing.

Requirements:

Complete higher education;
Prior experience in team management, Knowledge of insurance plans, Relationship with providers and suppliers.

Job Type:
Temporary

Salary:
$3,346.00 per month

Benefits: