Field Support Technician - Sao Paulo, Brasil - Iron Systems
Descrição
Date Posted:
- 5/23/2023
Job Function:
- IT Support
Location:
- Sao Paulo SP
- BRA
Offered Salary:
- Competitive
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems.
Customers have trusted us for more than 15 years for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.
-Job Title:
Field Support Technician
- At least 5 years of experience in handling Site IT support and incident management
- Work experience in pharma/manufacturing plants
- Assist Site users with Reliability Calls for highpriority tickets (P1/P2) investigation and resolution
- Assist the Site Wireless support team (Specifically for RF Device Handhelds) with deployment and troubleshooting
- Assist the site users with troubleshooting system errors/issues for their Pick To Light Systems
- Help the local hardware support team with checking JDE printers in the JDE system
- Should be conversant with ITIL process (Service/Asset management)
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