Customer Service Analyst Iii - Porto Alegre, Brasil - InComm Payments

InComm Payments

Empresa verificada

Porto Alegre, Brasil

há 4 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Overview:
Leveraging deep integrations into retailers' point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally.

Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide.

From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second.

Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.

Inside InComm from InComm on Vimeo.

About This Opportunity:
Customer Service is primarily responsible for turning a bad experience into enchantment. It is the one that defines how customers will remember our company.

Responsibilities:

What do we expect the person to produce?

Lead our technical service team
Generate and interpret management reports for presentation to the board and clients
Evaluate and implement market tools and software that can help optimize your activities and the technical support team
Participate in meetings with the company's board and/or clients
Train customers
Work with IT to resolve bugs and systemic incidents
Work together with the Project Team to ensure the operation of new customers
Maintain excellent customer relationships
Provide internal support (team infrastructure) and manage Todo's telecom area.

Qualifications:

Graduation in Information Technology, Administration, Engineering
Have +3 years of experience in the area
Knowledge of configurations of computers with Windows Operating System
Have systems logic
Intermediate knowledge of English
Knowledge of system integrations via API
Knowledge of agile methods such as Scrum

KSA (Knowledge; Skills; Abilities): How competency is demonstrated

Have good communication skills
Quick problem solving
Be passionate about customer experience
Be dynamic, collaborative, focused on results, and like technology
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law._

- **This position is eligible for the Employee Referral Bonus Program