Team Leader III - São Paulo, SP
há 1 semana
+ Ensure performance metrics are achieved by providing coaching, motivation and accountability.
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring.
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.+ Ensures service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.
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