Customer Experience Executive - Botafogo, Brasil - Protect Group

Descrição

Customer Experience Executive -_ _
Protect Group

Location:
Rio De Janeiro (Brazil)


Contract:
Permanent, Full-Time


Hours:
Sunday 9am - 4pm / Monday - Thursday 8am - 6pm (Friday + Saturday days off) OR Tuesday - Friday 8am - 6pm / Saturday 9am - 4pm (Sunday and Monday off)


Language requirements:
Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial.


Role Description

Protect Group is a business founded by an ambitious entrepreneur James and a highly experienced and successful entrepreneur and investor David.

Protect Group is transitioning from start up to scale up with rapid growth over the past 24 months, so it's a very exciting time to become involved - we're already selling in 60+ countries from 14 global locations We are now expanding our Customer Experience team in Rio De Janeiro.

In terms of what we do, we provide Membership Programmes that operate a variety of benefits centred around the distribution of Event Protection and Refund Protection.

In the Event, Transport, Travel, Accommodation and Sports sectors worldwide.
- 'Protect People'_ are individuals bursting with talent, ambition, commitment and love; we at Protect are a family of friends with a shared dream. This is not a job, it's a life and a very enjoyable one at that, you will love the people you work with, care about what you do and have the opportunity to play a key role in the business supporting our customers throughout the refund process. At Protect it's the people that make the difference and this is everything.


General Duties:

• Monitoring customer enquiries, checking details and responding appropriately.
• Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
• Liaising with internal departments to route customer enquiries to the right team.
• Maintaining a professional and polite tone in all communications.

Required Skills and Experience:

• Experience in customer focused positions.
• Fluent English is a requirement of the role.
• Essential to have the ability to balance human and commercial considerations.
• Accuracy and attention to detail.
• Excellent communication skills (written and verbal) in all fluent languages.
• Enthusiastic, high degree of integrity, selfmotivated, positive attitude and a proactive approach to work.
• Well organised with previous experience using CRM systems.
• Personable, able to build a good rapport.
• A real hunger and willingness to learn, not afraid to ask questions.
• Committed.
• Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.

Beneficial Skills and Experience:

• Previous case handling experience.
• Fluency in languages in addition to English

How to Apply
If you live and breathe what you do and recognise yourself as a _Protect Person_ then submit your latest CV and let us know what you can bring to Protect