Global Customer Success Assistant - Sao Paulo, Brasil - Awin

Awin

Empresa verificada

Sao Paulo, Brasil

há 1 semana

Postado por:

Ana Silva

beBee Recruiter

Descrição

Purpose of Position

This is a fantastic opportunity to be part of a fast paced and dynamic team who are passionate to help self-service customers to see the greatest success with their Affiliate Marketing programmes.

Key Tasks

Assessing merchant profiles and conducting programme launch signoff checks for all selfservice customers
Assisting with management of programme upsells such as consultancy Add-Ons

Skills & Expertise

Enthusiastic, committed and an epic amount of tenacity
Excellent customer service skills
Ability to see the bigger picture and identify areas of opportunity and risk
Committed to growing the service division as quickly as possible, providing friendly and efficient support fast tracking advertisers
Seeks ownership and readily accepts accountability
Excellent time management and organizational skills to maintain own work flow and meet deadlines
Confident and excellent communicator with a keen attention to detail
Fast learner and eager to deepen knowledge and understanding
Numerate with a good level of knowledge of MS Office packages

Our Offer
-
Flexi-Week and Work-Life Balance:We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
-
Working Wherever:Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
-
Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
-
Health & Well Being:With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
-
Development:We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
-
Remote Working:You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
-
Appreciation:Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.