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Customer Success Manager - Brasília, Brasil - Grupo Dádiva
Descrição
Iniciado através da empresa "Olhos de Águia", o grupo Dádiva começou sua atividade na área da saúde dos olhos.
Após um grande sucesso no Brasil, o projeto tomou uma projeção internacional e ajudou centenas de milhares de pessoas em mais de 60 países a melhorarem a visão através do método natural utilizado.
É considerada uma das empresas de infoprodutos brasileiras referência em vendas para o exterior como uma estratégia de crescimento de negócio.
Com uma sede em Brasília e em franca expansão com diversas frentes de negócio, o Grupo Dádiva busca agora crescer sua operação que já conta com mais de 300 colaboradores.
Responsibilities
• Onboarding de Mentorados: Garantir que todos os mentorados compreendam o programa de mentoria, seus recursos, e como maximizar seu valor desde o início;
• Acompanhamento Contínuo: Monitorar o progresso dos mentorados, identificar desafios e oportunidades de melhoria, e oferecer suporte proativo;
• Feedback e Adaptação: Coletar feedback dos mentorados regularmente para melhorar continuamente o programa de mentoria;
• Desenvolvimento de Relacionamento: Construir e manter relacionamentos fortes com os mentorados, promovendo uma comunidade engajada e suporte mútuo;
• Suporte e Resolução de Problemas: Ser o ponto de contato principal para dúvidas ou problemas dos mentorados, garantindo resoluções rápidas e eficazes;
• Promoção de Engajamento: Incentivar a participação ativa dos mentorados nas atividades do programa, eventos e comunidade;
• Relatórios e Análises: Preparar relatórios sobre o progresso e sucesso dos mentorados, identificando tendências e áreas para foco estratégico.
Qualifications
• Graduação completa;
• Excel intermediário
• Experiência profissional como Customer Sucess;
• Experiência com ClickUp e TypeForms;