Associate Technician Field Ops - Brasilia - SITA

SITA

Empresa verificada

Brasilia

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Associate Technician Field Ops-37384

Profession
Field Operations

Work Location
Americas-Brazil-Brasilia

Schedule
Full-time

Description

Associate Technician Field Ops

As an Associate Technician Field Ops you will assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports or at their premises.

Perform all field services activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities.

At SITA, we achieve more, together. Are you ready to join us?

What you will do

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
When required act as the customer SPOC and coordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
Report and escalate to the next level those problems which cannot be resolved.
Continuously identify and document lessons learnt known errors and operational knowledge for improved services.

Qualifications:

Who you are

Minimum 2 years experience in onsite support activities and repairs of PCs, Printers and LAN, WAN equipment.
Must have dealt directly with external customers delivering to SLAs.
Strong communication skills.
Ability to identify root causes of issues.

What we offer

SITA's workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers.

SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things:
smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you'd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way.

As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe.

Are you ready to explore the opportunities?

Job Posting
Mar 15, 2023, 11:54:42 AM