Configuration Specialist - Colombo, Brasil - Brennan IT

Brennan IT
Brennan IT
Empresa verificada
Colombo, Brasil

há 1 mês

Ana Silva

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Ana Silva

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Descrição

Why work for Brennan?


We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.


Brennan IT benefits include:


  • A strong culture underpinned by values that are truly lived every day.
  • Salaries are pegged to the Australian dollar.
  • Flexible working is part of our DNA
  • We have adopted a hybrid working model and we encourage working from home and office as it seems ideal.
  • Proven career progression opportunities, we are passionate about helping our people unlock their potential and grow across different capabilities.
  • Diversity is a strength, and we love having people from diverse backgrounds and experiences, for example, we have employees from over 30 different countries that is just one attribute, talk to us about our other diverse people

Full Job Description


We are seeking a Configuration Specialist to work in the scope of CMDB, CSDM Framework and ITOM Discovery to our ServiceNow platform team.

As a Configuration Specialist, the responsibilities will include developing, maintaining, updating, and implementing configuration items (CI); control configuration baselines, and ensure the accuracy of configuration data and proper reporting.


Key Responsibilities:


  • Monitor and maintain the health and accuracy of the CMDB by leveraging dashboards and troubleshooting identification, reconciliation, patterns, and midservers.
  • Understand ServiceNow configuration concepts and assist in documenting configuration management processes and procedures.
  • Establish new Configuration Management processes, policies, and procedures.
  • Lead and support the maintenance for the Discovery module within ServiceNow.
  • Recommend, design, plan, and implement automation to improve the configuration management database (CMDB) processes.
  • Responsible for configuration management (CfM) to include develop, maintain, update, and implement CIs.
  • Create, establish, and maintain configuration baselines (development, test, production, etc.) supporting developmental and operational systems.
  • Support efficient and effective service management processes by providing accurate and timely configuration information that aids decision making (e.g., to authorize change and release and resolve incidents and problems faster).
  • Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.
  • Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system endoflife.
  • Establish procedures for auditing and verifying the accuracy of CIs, adhering to processes, and identifying process deficiencies.
  • Engage with strategic projects to ensure Configuration Management can deliver required CMDB functionality within project timeframes.
  • Review and approve all changes to the CMDB infrastructure where applicable.
  • Review and approve significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
  • Mentor the organization on Configuration Management services, concepts, policies, and procedures.
  • Review and approve all requests for administrator log on credentials / access rights to the CMDB infrastructure.

Required Background and Skills:


  • Bachelor's Degree in computer science, or related discipline required.
years' experience supporting ServiceNow Discovery and Service Mapping.
years' experience designing, implementing, and maintaining a CMDB in ServiceNow.

  • Working knowledge of ServiceNow Common Service Data Model (CSDM).
  • Prior experience in asset and/or configuration management role.
  • System administration experience in Windows, Linux, Unix.
  • Basic Network knowledge of IP protocol, SSH, and SNMP.
  • Understanding of desktop, server, database, network infrastructure in cloud environments and onpremises data centres.
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