Digital Operations Manager - Sao Paulo, Brasil - TakeOut7 Inc.

Descrição

• Providing restaurant clients and dealer/sales partners with excellent customer service for our online ordering software and hardware.
• Restaurant end user training, and adjustments to restaurant POS configurations, as needed, to accommodate restaurants' specific needs
• Start with fielding and addressing Level 1 support calls expeditiously. Learn and grow into handling level 3 support calls.
• Handle 'Level 1' technical support and escalate technical support inquiries to appropriate staff
• Function as the 'Go To' person for communications with our restaurants and dealers/sales partners for our 'Go Live' group
• Interpret and diagnose issues from both the POS side and the TakeOut7 platform to achieve resolution for client issues
• Function in an administrative capacity for the operations department, including reporting status of ongoing projects to departmental and company leaders
• Scheduling and conducting orientation and training / golive calls with restaurant clients and or dealers/sales partners
• Quickly adjust roles and techniques when problem solving; be fully vested in the positive outcome and satisfaction of our end client
• Assess client needs and communicate them clearly to appropriate staff
• Work well with timelines and deadlines
• Monitor a project from beginning to end, working with the client and inhouse support to facilitate the progression of deals through the onboarding pipeline
• Build and maintain relationships with restaurants to encourage participation in the onboarding process and open communication

• 2+ years technical customer support experience, preferably in a technical call/support center environment
• Ability to take direction, yet autonomously accomplish assigned tasks and goals
• Excellent people skills
• Experience in working with platforms like HubSpot, Zoom and Slack
• Experience with Restaurants POS systems a must
• Detail oriented and strong technical ability
• Strong and demonstrated problem solve abilities
• Ability to set priorities and stick to a schedule
• Strong verbal and written communications skills
• Bilingual (English / Spanish) highly desirable

• Must have 2+ years work experience at a restaurant
• Must have 2+ years experience with a POS system in the restaurant environment
• Ability to work flexible hours (although a typical day is 8:30 am 5:30 pm)
• Good working knowledge with Windows OS
• Ability to learn new software technologies quickly
• Excellent people skills
• Must have a related bachelor's degree OR equivalent work experience
• Must be authorized to work in the US

• Associate (required)

• Technical support for business clients: 2 years (required)
• Restaurant: 2 years (required)
• POS: 2 years (required)

• English (required)

• Day Shift (required)