CRM Technology Manager - Curitiba, Brasil - Solvay

Solvay

Empresa verificada

Curitiba, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Solvay is all about chemistry.

We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together.

This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

About the role
On December 8th, 2023, Solvay successfully executed the demerger of its specialty chemicals business, giving birth to a brand new company called Syensqo. To allow both companies to reach full independence in terms of assets and capabilities, a 24month Transition Service Agreement (TSA) was signed between Solvay and Syensqo.
By the end of the TSA period, Solvay Digital Technology Team must operate a full separation of its IT landscape and services from Syensqo and rebuild internally the IT services and capabilities that were transferred to Syensqo.
As a CRM Technology manager, you will work on leading the CRM suite implementation project at Solvay, managing the relationship with our CRM TSA provider on a daytoday basis including contract changes, issue and dispute resolution, and TSA termination; setup the future day to day activities management & operating model for IT Sales & Marketing service; and running the future day to day activities for the IT Sales & Marketing service.
You will get the opportunity to contribute to a onceinalifetime change journey in Solvay Business and Digital & IT environment.
You will be accountable for:
Implement a "fit for purpose" CRM suite at Solvay.
Manage priorities, budget and road map in close relationship with CRM BusinessChampions Community, other IT platforms, software vendors, thirdparty partners, to drive a higher level of efficiency and effectiveness.
Manage relationship with TSA provider (Syensqo) on a daytoday basis to ensure service delivery including contract changes, issue and dispute resolution, and TSA termination
Ensure global service reliability & performance
Monitor the performance of subcontracted services and take appropriate actions to be in line with the level of service expectations.
Design the operating model to manage daytoday run and build activities
Run daytoday run and build activities
We offer a permanent contract based on a hybrid working mode.

About you

Relevant work experience Strong experience in CRM implementation of leading technologies (Salesforce, SAP,)
Competencies:
Experience in setup of daytoday activities management & operating model for CRM practice
Strong capacity to prioritize
Experience in agile project management (SaFe)
Strong Business Stakeholder Management
Behaviors:
Result driven
Influence & impact decisions
Empowerment, accountability, and Coaching
Organization, anticipation, and adaptability
Business acumen
Team spirit and building relationships
Strong leadership capability, executing as appropriate in the areas of responsibility
Excellent oral and written communication skills in English, including the ability to explain

technology solutions in business terms, establish rapport and persuade others

About the pay and benefits
Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the Portuguese base pay reasonably expected for this role is 56 000€ to 70 000€, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
Prioritization of wellbeing: Solvay Solidarity Fund to support employees through hardship, worklife balance promotion, flexible approach to work parttime or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing

and mentorship and free language courses in 24 languages.

About us

Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world's most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and wellbeing, creating ecofriendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a worldleading comp