Autonomous Haulage System Application Specialist - Belo Horizonte, Brasil - Komatsu
Descrição
Date:
Mar 26, 2024- Location: Belo Horizonte, BR- Req ID: Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions.
With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.
Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates.
With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.
The Company:
Job Purpose:
As a Technical Specialist, you will work as part of a skilled team to deploy, troubleshoot, maintain, and support the FrontRunner Autonomous Haulage System (AHS), allowing our clients to improve their mining operations with Komatsu's self-driving heavy haul trucks.
The AHS (Autonomous Haulage System) product is at the forefront of mining technology as one of the most cost-effective solutions for fleet management, delivering unrivaled safety and fleet optimization in complex mining environments without the requirement of a truck operator.
Modular currently supports successful AHS operations in Chile, Australia, Canada, Brazil and Sweden demonstrating Modular's ability to deliver high value, cutting edge solutions and outstanding support.
Travel Requirements:
Job Duties and Responsibilities:
- Providing technical support to the AHS Supervisory System, acting as 1st and 2nd Level support, and using customer ticketing portal, supporting tools, testing and escalation processes;
- Resolve and diagnose root causes of AHS system issues within SLA timelines (Service Level Agreement);
- Maintain ongoing communication with the 3rd level when necessary to fully understand issues and improve overall knowledge of the AHS;
- Capture and document improvement opportunities, identifying bugs and material for internal training through report creation, manuals, presentations, process maps, etc.;
- Support and assist the customer before, during, and after system implementations in new mines, updates, and new functionalities;
- Answering calls on call;
- Availability for travel.
Required Skills:
- Bachelor's degree in Computer Science, Computer Engineering, Engineering, or another relevant technology degree;
- Highlevel analytical skills for general problemsolving and productrelated issues;
- Proficiency in one programming language;
- Experience in customer service and technical support for systems;
- Experience in operating systems (Windows, Linux);
- Experience in Microsoft SQL and/or MySQL databases;
- Experience in computer networks;
- English for written and verbal communication, including meetings with customers, suppliers, and partners in multiple countries.
Desired Skills:
- Operational mining experience;
- Experience in Dispatch or other fleet management system at an operational and/or technical level.
- Experience in communication networks (2.4 GHz Wi-Fi and LTE networks);
- Experience in virtualization solutions (i.e. VMWare);
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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