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    Customer Success Manager - Brazil, Brasil - nOps

    nOps
    nOps Brazil, Brasil

    há 2 semanas

    Default job background
    Tecnologia / Internet
    Descrição

    About the Company

    Do you want to work in a company that believes in giving DevOps and Engineering teams the power to control their cloud costs effectively? nOps is the place for you. Our ML-powered cloud optimization platform is already processing over $1.5 billion of cloud spend, and the potential is immense. We specialize in helping Engineering and DevOps teams manage cloud usage efficiently, leading to reduced costs and optimal resource utilization.

    If you are passionate about solving complex cloud optimization challenges and collaborating with a talented team, nOps is the right place for you.

    Job Summary

    Join us as a Customer Success Manager, where you will be responsible for building and nurturing relationships with mid-market and enterprise customers. This role requires a mix of technical expertise, customer engagement skills, and a track record of exceeding upsell/cross-sell targets. We are looking for individuals who excel at using analytical skills to drive improvement, enhance relationships, and solve problems effectively.

    Responsibilities

    • Serve as the main point of contact for assigned accounts, focusing on building trust, identifying opportunities, and sharing best practices
    • Account Expansion: Create and execute strategies to expand accounts by recognizing upsell opportunities within key customer accounts
    • Conduct regular customer success reports to ensure customers maximize the value of our product/service, resolve issues promptly, and achieve their objectives
    • Review and support the customer journey by providing consultative assistance to help clients overcome challenges and meet their goals
    • Cross-functional Collaboration: Collaborate with marketing, sales, and sales engineering teams to engage accounts, boost pipeline growth, and ensure successful product adoption by customers
    • Technical Guidance: Utilize your expertise as a Certified AWS DevOps Engineer or similar to offer technical support and guidance to customers, particularly in selling Kubernetes (K8s) and complex infrastructure solutions to DevOps teams
    • Take ownership of customer issues and drive them to resolution
    • Industry Awareness: Stay updated on the latest Data, AI, and cloud engineering trends to effectively position our solutions in the market and cater to customer demands

    Qualifications

    • Experience: Minimum of 3 years of customer-facing experience in mid-market and enterprise cloud-native SaaS organizations, with a talent for nurturing positive relationships. Previous CSM experience is a plus
    • Technical Proficiency: Certified AWS DevOps Engineer or equivalent certification with in-depth knowledge of cloud technologies, Kubernetes, and complex infrastructure
    • Collaborative Skills: Excellent communicator capable of collaborating across departments in fast-paced environments, recognized for adaptability and multitasking abilities
    • Customer Engagement: Proactively tackle customer churn, enhance retention rates by gathering feedback, maintaining feedback loops, and consistently delivering value to build loyalty
    • Customer Understanding: Actively engage with customers to understand their objectives, challenges, and KPIs, monitoring their usage metrics to offer proactive support
    • Drive for Success: Goal-oriented individual with a track record of exceeding upsell targets, leveraging profound industry knowledge in Data, AI, and cloud engineering
    • Education: Bachelor's degree or equivalent experience in customer support, sales, business development, or account management
    • Strong English Proficiency

    We are excited to welcome a dedicated individual who shares our passion for customer success and continuous enhancement. If you believe you are the right fit for this role, don't hesitate to reach out and apply today

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