Brand Quality Leader - Curitiba, Brasil - Volvo Group

Volvo Group

Empresa verificada

Curitiba, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Brazil

Position Description
Product Quality, within Quality & Customer Satisfaction Central Business Areas - Volvo Group Trucks Technology (GTT)
Quality is a core value of the Volvo Group and a prerequisite for Customer Satisfaction.

Within Group Trucks Technology, Quality and Customer Satisfaction will drive X-functional Quality work within GTT to secure Volvo Group Leadership in Customer Satisfaction.

Q&CS Central Business Areas is a global quality organization supporting the Central Business Areas - Volvo Bus with Prevost/Nova, Volvo Construction Equipment, and Volvo Penta - to bring products of the best quality and safety levels to global markets.

Job Summary

As Brand Quality Leader you will take on the important challenge to ensure that the overall product quality and reliability targets are met for the Central Business Areas.

You will function as the front office for all product quality issues and resulting customer satisfaction.

You will act as the key person representing the market/end-customer in different product quality forums within GTT and VBLA, as well as the responsible to attend product quality conferences presenting the latest news and solutions to our customers.

Majority of your time is spent in office where you remotely work with analyzes and support systems, however the job involves occasional traveling to investigate and resolve problems at customer locations.

Accountabilities/Responsibilities

Represent GTT QCS to the Central Business Areas for issues related to product quality and reliability;
Receive and respond to MQRs from Central Business Areas;
Search, detect and quantify actively & preventively customer quality issues and prioritize for preinvestigation.
Perform preinvestigation of field quality issues in order to request and follow the introduction of proper solutions in a timely manner.
Actively search for rapid containment actions (can be recommend internal campaign).
Drive rapid field response (early field indicators, TMA followup and Warranty claims);
Recommend solving process (CPI,Q-PMR, Task Force, Red card, etc.)
Appoint QSP Leader when QSP process is recommended.
Actively support PME during the root cause analysis;
Followup of CPIs including check of effectiveness of solution and coordinate response;
Develop QCS KPI and monthly status report materials;
Recommend external campaign based on technical description and present at the External Campaign Committee.
Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.
Predict the quality levels in order to reach the targets of KPI identified for each sales region and report the results accordingly.
Contribute to long term quality roadmap.
Lead quick action teams (Tasks Forces and Red Cards) and Product Launch Teams within GTT (QAGs) if required.

Education, Experience, Knowledge and Skills

Bachelors Degree in a technical field (for example, as engineer or technologist); MASTERS PREFERED
Strong knowledge in Diesel Engine
Key Account management experience preferably in an international environment;
Some background in service technical matters with powertrain, truck, bus or parts business is very desirable;
Depth knowledge in Quality tools (mainly on Root cause analysis), Statistical analysis and Reliability
Excellent written and verbal communication in English;
Strong problem solving skills and an analytical approach;
Lead and feel comfortable in working autonomously
Communicative, personable and have a strong drive to succeed;
Be able to drive many parallel activities.

Behavioural Competencies*- Customer focus

Team working
Ability to work globally
Problem Solving;
Good analytical capacity
Excelent communication skills.

About us

Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support. With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Auto req ID
135821BR

Organization
Group Trucks Technology

State / Province
Paraná

City/Town
Curitiba

Employment/Assignment Type
Regular

Travel Required (maximum)
Occasional Travel

Functional Area
Quality & Environment

14-Feb-2023