Community Relations Agent - Sao Paulo, Brasil - BlaBlaCar

BlaBlaCar

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

About BlaBlaCar

BlaBlaCar is the world's leading communitybased travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.

Your Mission

We are looking for a Community Relations Agent to join the Customer Support team at BlaBlaCar.

Its mission is to provide world class support to all our members:
passengers and drivers, while working on high impact projects. As a Community Relations Agent, you will be reporting to our Associate Manager - Brazil.

Your responsibilities:

Providing users with guidance and support through various channels (tickets, chat &phone) at highquality level (we offer a 100% response service) in a timely manner
Moderating member profiles and their content (vehicle pictures, trips, etc.)
Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the Brazilian and Mexican community
Gathering members' feedback and communicating it to the Tech Team
Improving the overall member experience

Your qualifications:

You have a previous experience in customer service (at least 1 year)
You have excellent communication and active listening skills and have a willingness to help others
You have a strong knowledge of the internet ecosystem and know how to use MS Excel / Google Sheets at an intermediate / advanced level
You have a full working proficiency in English and Portuguese (Please send your CV in English)
You fit with our BlaBlaPrinciples
You thrive in a collaborative, fastgrowing and innovative environment and enjoy working with others
Nice to have: Proficiency in written and spoken Spanish, and a prior experience using our service as a passenger or driver
What we have to offer:
An international environment with over 45+ nationalities

- A hybrid, flexible workplace with family-friendly policies

Learning opportunities via access to training, mentorship, internal development programs, or our weekly teamall BlaBlaTalks and Tech & Product Demos Teambuilding events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
A product and a workplace with a strong commitment to sustainability
Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

To know more, check out our 100 reasons to join BlaBlaCar
Your future benefits:

Full remote possibility in Brazil
4 additional weeks parental leave 100% paid
Financial support for home office equipment
Relocation package and visa support
Free unlimited carpooling & bus rides
Employee Stock Ownership plan
30 days holiday per year
Meal allowance and transportation assistance (CAJU Card)
Mental health support through
Health plan, including dental & life insurance
Access to Gympass

Interested in joining the ride? Here is what your hiring journey will look like:

45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions

- a fully remote exercise to evaluate your technical skills
- a 60-min video-call / on-site interview with Catharina Demasi, our Associate Manager

Brazil, to deep dive into the role and discuss your case study

- a 30-min video-call / on-site interview with Erica Nakhaira, our Customer Support Operations Manager, for a vision fit and rounding off the process

Our hiring process lasts on average 2530 days, offers usually come within 48 hours._

Not sure yet?

Check out our 100 reasons to join BlaBlaCar
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._