Analista Pleno de Cobrança, Latam - Sao Paulo, Brasil - Uber
Descrição
About the Role
As a Collections Analyst in our Order to Cash team, you will be critical in ensuring timely and efficient collection of outstanding payments from Uber B2B customers.
- Oversee the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery
- Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies.
- Resolve Business escalations and disputes with critical customers in partnership with BPO organization
- Prepare and present regular reports on collection performance, ageing of accounts, and key metrics to management.
- You will closely work with the BPO organization to ensure bestinclass results are achieved on the portfolio assigned while ensuring Customer experience and Stakeholder alignment
- Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt writeoffs.
- Stay updated on industry trends, regulations, and best practices related to collections, credit management, and debt recovery.
Basic Qualifications
- 3+ years of experience as a Collections Analyst driving large AR Portfolios and managing outsourced AR operations
- Fluent in Spanish and English
- Experience managing customers in Mexico and other Spanish speaking countries, specially considering local payment practices involving local invoicing specifics (invoice delivery, payment complements) and working with 3rd party vendor monitoring government updates with regards tax compliant invoices
- Bachelor's degree in finance, accounting, or a related field (or equivalent work experience).
- Strong understanding of accounting principles, financial analysis, and credit risk assessment.
- Excellent communication and negotiation skills, with the ability to effectively engage with customers and internal stakeholders.
- Proficiency in using financial software, ERP systems (e.g. Oracle, SAP, HRC), and MS Office suite, particularly Excel for data analysis and reporting.
- Analytical thinking and ability to analyze large datasets, identify trends, and draw meaningful insights.
- Strong problemsolving skills and ability to make sound decisions independently.
- Detailoriented with a focus on accuracy and quality of work.
- Ability to multitask, prioritize workload, and meet deadlines in a fastpaced environment.
Mais empregos da Uber
-
Agente de Atendimento
Sao Paulo, Brasil - há 3 semanas
-
Especialista em Atendimento
Manaus, Brasil - há 1 semana
-
Senior Ios Engineer
São Paulo, Brasil - há 3 dias
-
Data Scientist Ii
Sao Paulo, Brasil - há 2 semanas
-
Operations & Strategy Manager, LatAm Vaga afirmativa para pessoas pretas e pardas
São Paulo, Brasil - há 5 dias
-
Research & Insights Manager, LatAm
São Paulo, Brasil - há 2 semanas