Account Manager Ii Food Latam - Sao Paulo, Brasil - NSF International

Descrição

• Provides customer education / consultation on standards, regulations, or audit process.
• Identifies and provides input to process improvement opportunities.
• Maintain open lines of communication with clients as needed to ensure ongoing customer satisfaction.
• Manage assigned clients including coordination with all appropriate service areas and ensuring delivery of superior customer service.
• Collaborate and provide expertise, options and recommendations with appropriate program or audit team member for issue resolution.
• Oversee assigned client program requirements; track internal quality and compliance; work with management or senior client team for corrective action.
• Accountable for quotations and updating of project scope for existing clients.
• Manage customer documentation and database systems.
• Generate client and auditor financial and activity reports for management.
• Identify areas of process improvement within assigned areas and lead implementation efforts as assigned.
• Perform routine administrative tasks as requested.
• Perform other duties as assigned.

• Excellent time management, organizational skills, and attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc.
• Advanced English and Spanish
• Familiarity with the assigned project industry and relevant technical standards.
• Experience in a customerfacing role.
• Manage customer accounts.

• Job Identification
• 154 Job Category
• Account Management
• Posting Date
• 04/04/2024, 08:33 AM
• Job Schedule
• Full time
• Locations
• Rua Tebas, 451, Sao Paulo, , BR
• People Leader Position
• No
• Work Classification
• Hybrid
• Job Grade
• Grade 5