Manager Ii, Planning - Sao Paulo, Brasil - Webhelp

Webhelp
Webhelp
Empresa verificada
Sao Paulo, Brasil

há 4 semanas

Ana Silva

Postado por:

Ana Silva

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Descrição

Workforce Management (WFM)

Location

  • Sao Paulo, Brazil***Job Title:Manager II, Planning & Scheduling

Job Description:


  • Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
  • Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
  • Manage the representatives and analysts team providing coach and feedback monthly.
  • Participate of monthly meeting with customers.
  • Be the Capitan of the forecast, capacity plan, real time, analytics and reporting processes.
  • Guarantee the accuracy of all WFM processes
  • Provide climate actions to guarantee a work environment connected to the CNX values.
  • Guarantee that all WFM member are compliance with WFMU.
  • On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
  • Directly manages WFM, Client KPIs and Financial performance in a location across different verticals.
  • Provide BI and analytics for business purpose.
  • Provide forecast and budget analysis.
  • Be a POC for customers and partners
  • Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
  • Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
  • Manage the representatives and analysts team providing coach and feedback monthly.
  • Participate of monthly meeting with customers.
  • Be the Capitan of the forecast, capacity plan, real time, analytics and reporting processes.
  • Guarantee the accuracy of all WFM processes
  • Provide climate actions to guarantee a work environment connected to the CNX values.
  • Guarantee that all WFM member are compliance with WFMU.
  • On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
  • Directly manages WFM, Client KPIs and Financial performance in a location across different verticals.
  • Provide BI and analytics for business purpose.
  • Provide forecast and budget analysis.
  • Be a POC for customers and partners
LI-DNI


Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda


Language Requirements:
Brazilian Portuguese (required)


Time Type:
Full time

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