IT Support Technician, On-demand - Rio de Janeiro, Brasil - Foxys Computing Services

Descrição

The position of
Deskside Technician On-demand (dispatch) - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of nonwarranty assets for endusers
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support endusers on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directattached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide onsite hardware support for general troubleshooting and problems for enduser computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Monitor security profiles and antivirus software on all Desktop Devices and take appropriate

• Good to have knowledge in AD and smart hands and feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Sound knowledge of imaging tools
• Sound knowledge of data backup and recovery tools
• Installing, upgrading, and migrating to Windows
• Deploying Windows in large enterprises
• Experience with Service management tool exService now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.

• Ensino Superior completo (preferencial)

• Inglês (obrigatório)