Warranty Specialist - Sao Paulo, Brasil - Porsche Brasil

Porsche Brasil

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

If you make hearts beat faster, your own has to be in the right place.

Warranty Specialist (M/F/d):

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Code number:J

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Entry level:Professionals

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Location:Sao Paulo

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Organization:Porsche Brasil

**Tasks

TasksTasks***The Warranty Specialist will be responsible for handling all aspects of Warranty, Recall and
Workshop Campaigns. His/her goal is to execute, plan and develop crucial processes related to
Porsche Centers Warranty Support, also the qualification and quality of warranty administrators.

Tasks

Main Responsibilities

Review and process claims, evaluate supporting documentation, make payment

determination, (approval or denial) and payment adjustments to dealer claims based
on Warranty Porsche Policy interpretation and Brazil specific regulations (such as tax
calculation);

Review and process dealer requests for subsequent credit, which requires investigation

and review of prior submitted claims to determine if subsequent claims adjustments
are warranted;

Review requests for payments by checking if the invoices sent by the dealers were

issued according to the claim values in order to release the claim and credit notes for
payment and report the dealers and importer warranty credits to the Finance
Department;

Ensure connection with PAG to prepare our region with proper tools, methods and other

technical aspects of the new technologies (High Voltage Vehicles; Multi Material Mix;
Smart Mobility);

Review Monthly (warranty and goodwill) reports and advise markets of error and

processes not within the worldwide average;

Publish new campaigns and updates to the markets on Porsche Portal. Monitor

campaigns purposes and monitor campaign fulfillment. Support dealers with campaign
issues (documentation, parts, etc)

Support the Legal department regarding Recall announcements from Porsche AG and

Recall notices from the authorities. Support Marketing department regarding the
material for the Midia Plan and its review;

Guarantee the parts availability for Workshop and Recall campaigns;
Support and organize Porsche Brazil PSA audit related with Goodwill, Warranty and

Porsche Approved matters;

Maintain the warranty manuals updated and adapt the content based on Brazil legal

requests and strategy;

Create and send individual Recall campaign files to the government platform every 15

days
- via a governmental system. Report the geographic distribution of the repaired vehicles,
individually, every 60 days.
**Qualifications

QualificationsQualifications***
Education