Evergreen - Sr Technical Escalations Manager (L6) - São Paulo

As a Technical Escalations Manager at Databricks, the data and AI company, you will be responsible for coordinating efforts to resolve critical customer issues and managing support escalation in partnership with engineering teams until resolution.Achieve customer satisfaction by ...

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization.Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast ...

We are passionate about empowering data teams to tackle the world's most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. · ...

Job summary:Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. · Built by engineers, · for engineers, · Datadog is used by ...

+Job summary · The Incident and Escalation Management team is part of Datadog's Global Support Engineering organization.+Drive the resolution of incidents and escalations while providing response and/or management to customers · Prioritize, manage, and own customer issues from st ...

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. · The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. · Datadog Global Support Engineering ...

This role is critical in managing escalations mitigating risks protecting the integrity of our platform communityThis role is critical in managing escalations mitigating risks protecting the integrity of our platform community. · Manage complex escalations from Customer Service c ...

A senior resolution specialist will manage and resolve complex escalated customer issues for Genesys, ensuring that escalations are resolved quickly and effectively. · The primary focus will be to drive the resolution of Product Support case escalations to ensure that Genesys is ...

+h2>Job summary · This role is critical in managing escalations mitigating risks protecting the integrity of our platform and community. · +h2>Responsibilities · Manage complex escalations from Customer Service and cross-functional teams including copyright advertising fraud hate ...

Improves participant decision-making process by advising participants on plan provisions responds to client-specific inquiries including telephone and web correspondence completes transactions related to customer inquiries with limited supervision meets timeliness and accuracy st ...

We are looking for a Customer Technical Support Manager to provide customer support by acting as a bridge between clients and technical teams. This role focuses on incident management, · Act as the main point of contact for customer incidents and escalations · Provide customer su ...

We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.At BairesDev we deliver cutting-edge solutions to giants like Google. · ...

We are looking for a Customer Technical Support Manager to provide customer support by acting as a bridge between clients and technical teams. · ...

BPOD Latam is looking for a Manager, Customer Success to join a important company team in São Paulo. · ...

We are looking for a Customer Technical Support Manager to provide customer support by acting as a bridge between clients and technical teams. This role focuses on incident management, escalation support, and case documentation, · Act as the main point of contact for customer inc ...

This role plays a critical part in managing escalations, mitigating risks, and protecting the integrity of our platform and community. It requires handling sensitive issues with professionalism. · Key Responsibilities: · Manage complex issues related to customer service, copyrigh ...

We are looking for a Customer Technical Support Manager to provide customer support by acting as a bridge between clients and technical teams. · This role focuses on incident management, escalation support, and case documentation.Act as the main point of contact for customer inci ...

The Wireless Domain Architect is a senior, hands-on technical leadership role within a professional IT services organization, serving as the technical authority for enterprise wireless architecture.This position demands expertise in Arista's next-generation wireless platforms, wi ...

The Red Account Program delivers world-class escalation and risk management that drives the resolution of customer issues and mitigation of attrition risk.Powered by deep analytics, we deliver insights and drive changes across Salesforce that enhance customer success. · ...

The purpose of this role is to lead a high-performing Customer Success team, · ensure operational excellence,and champion best-in-class customer experiences.You'll manage team workflows,mentor associates,and serve as the escalation point for high-priority issues, · while also wor ...