Product Management Specialist - Sao Paulo, Brasil - NOKIA

NOKIA

Empresa verificada

Sao Paulo, Brasil

há 4 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups.

While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

What you will learn and contribute to

As part of our team, you will:

Understand TSS (Technical Support Services) requirements in customer tenders (Request for Proposals i.e. RFPs) and define Services scope.
Prepare Technical support Services sales proposal as a response to customer tenders.
Define and document technical customer solutions, respond to technical sections of tenders, and prepare costing/pricing.
Acts as a businesslevel contact towards Global Service Unit and Market sales & delivery organization.
Lead and drive services initiatives towards automation and digitalization.
Assist with engagement the customers regarding Nokia solutions that require consultingled approach.
Act as expert towards new colleagues, providing guidance on offer handling, pointing to additional sources of information, etc.
Be responsible to act as customer success manager to drive endtoend care renewals and improve hit rate
Own the care renewal business and drive upsell to generate more sales
Defend services margin during negotiations with a clear valuebased pricing rationale.
Be responsible for Service Catalog update process: initiation, creation, update and reporting for relevant Service Businesses as per Regional agreements
Perform risk analysis of the proposed solution and Act as key bridge between sales and delivery phase to identify and manage risks and assure customer satisfaction.
Be Involved in Cost approval review process and doing Solution signoff for product managers to ensure quality of offerings from Global sales support.

Your skills and experience

You have/are:

B. E/ B Tech/ Masters in Electronics/Communication/Electrical/Telcom/IT
Experience of 47 years actively involved in Telco/IT project planning/implementation
Fluency in Portuguese and English (Advanced level).
Negotiation skills to defend the case with internal stakeholders and towards the customers
Experience in project deployment/field experience/Care Program Management would be an added advantage
Team player
Service Product Management
Service Solutioning
Knowledge of Radio Access
Customer Business Understanding
Customer Handling
Processes and Tools
Risk management
Cost & Profitability
Solution Selling
Bid capability
Flexibility to work beyond working hours and stretch to meet deadlines.
Competences in:
Competitor, Market Intelligence & Customer Business Understanding
Customer Business Case & Solution creation, Business Modelling
Financial Understanding with Customer Pricing
Relationship management
Advanced Presentation skills

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.