Customer Support Analyst - Belo Horizonte, Brasil - Rock Content

Rock Content

Empresa verificada

Belo Horizonte, Brasil

há 2 semanas

Postado por:

Ana Silva

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Descrição

This is a remote position, you can be located anywhere in Brazil.
Rock is a global leader in content marketing, with offices in four countries, so English is our official language.

Therefore, you will be tested on English language proficiency, and the results will be available to you by the end of the test.

As part of the Customer Support team, you will have the mission of providing empathetic and thorough help by putting the client's needs first, as well as having the opportunity to continuously develop yourself in a dynamic work environment.

In this united team, we talk lightly and informally, focusing on accountability with our global customers. We are proactive, efficient, and attentive to detail.

Your Impact:

Provide platform support and customer service to Rock Content's customer user base.
Support departmental evaluation and implementation of new tools and processes that enhance the customer support experience and product usage visibility, as needed.
Demonstrate a high level of product knowledge and skillfully answer productrelated questions while engaging learners with varying skill levels.

What we're looking for:

Fluent English;
Bachelors degree;
Customer service experience;
Positive, enthusiastic, and motivated personality committed to providing exceptional customer support
Technical aptitude with a passion to learn
Comfort with office software including Google products (Docs, search) and Excel

What we offer:

Remote job
Flexible hours
Workfromhome allowance
Meal Allowance
Parents benefits
Health and Dental insurance
Volunteer paid time off
Birthday and work anniversary days off
LinkedIn Learning
Gympass
Being part of a dynamic, talented team distributed around the world
Making an impact in a global, established but scaling startup where you will see the results of your work helping to drive us forward
Continuous growth opportunities for our customers, talent community, and Rockers

**Other benefits may be available according to your location.