Transition Process Analyst - Sao Paulo, Brasil - Lenovo

Lenovo

Empresa verificada

Sao Paulo, Brasil

há 4 semanas

Postado por:

Ana Silva

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Descrição

General Information:

Req #
WD Career area:

Services

Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:

Tuesday, May 16, 2023

Working time:
Fulltime
Additional Locations:

Brazil

São Paulo
São Paulo

Brazil

São Paulo
Sao Paulo

Why Work at Lenovo:

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We're not just a US$70 billion revenue Fortune Global 500 company, we're one of Fortune's Most Admired. We're transforming the world through intelligent transformation, offering the world's most complete portfolio of smart devices, infrastructure, and solutions.

With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that's missing? Wellyou...

Description and Requirements:

Responsibilities:

Work with stakeholders to develop fully documented business and service management processes aligned to ITIL best practice
Ensure new Services have a fully developed end to end support structure, including Processes, SLAs and KPIs monitoring commensurate with business requirements and priorities.
Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project signoff from all key stakeholders.
Ensure all documentation is completed to a high standard by all relevant Design and Service Transition functions and standards
Update and maintain the process artifacts and process library through the transition project
Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.
Identify and manage Operations risks to ensure a successful transition to service.
Provide Governance of the SRP, and Sign Off for all key project stages and artifacts.
Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP.
Ensure training requirements and any other nonfunctional requirements are defined and delivered against the agreed Service Acceptance Criteria.
Coordinating project priorities across multiple tracks on a project and driving the project
Following established standards and procedures for project reporting and documentation
Create and manage project deliverables, milestones and required tasks per the schedule
Building and maintaining positive working relationship with vendors and external/internal customers
Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes.

Required Skills/Knowledge:

Strong Project Management skills; expert in organizing, planning and managing largescale projects
Ability to analyze project needs and determine resources needed to meet objectives
Excellent communication, organizational, leadership, time management skills
Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at an executive level
Ability to prioritize and manage work and tradeoffs against critical timelines in a fastpaced environment
Builds a strong internal and external network of personal relationships to identify issues and opportunities.
Demonstrated experience in analyzing a business issue and developing a future state recommendation
Project
Visio
Understand and Create Process Flows (Swim lanes, flowcharts)
Understand and Create Technical Diagrams
Excel/Sharepoint/Teams
Import from different sources of data
Data Analysis using charts, pivot tables, filters and rules
Knowledge of basic to advanced Excel functions
Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
Strong negotiation ability and attention to detail
Strong teamwork and interpersonal skills
Multitasking and timemanagement skills, with the ability to prioritize tasks.
Highly organized and detailoriented.
Ability to work independently with little supervision
Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
Ability to travel up to 30% (no travel during COVID)
46 years of information technology and business experience
A Bachelor's degree in IT, Business Administration, Engineering or related discipline with an information technology focus
External project management certification such as PMP from PMI or other project management certification is preferred
ITIL Foundation Certified is a Plus

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