Credit & Collections Associate - Sao Paulo, Brasil - Applanix

Applanix

Empresa verificada

Sao Paulo, Brasil

há 3 semanas

Postado por:

Ana Silva

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Descrição

Position Title:
Credit and Collections Associate

Location:
Brazil

Position Overview

Essential Responsibilities
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Perform end-to-end management of the assigned customer A/R portfolio, including tasks such as account setup, cash collections, and dispute management.
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Engage in collection activities by contacting customers, sending statements, reminder notices, and invoices, as well as processing payments.
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Review sales orders on credit hold and approve their release.
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Reconcile A/R accounts.
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Address customer service and billing inquiries.
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Manage and resolve disputes.
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Process credit card transactions and monitor monthly auto-pay activities.
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Maintain a comprehensive log of customer contacts and collection activities.
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Make monthly recommendations on bad debt reserves.
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Act as a liaison between applicable business units, the Order-to
Cash team, and customers to ensure a smooth process flow while maintaining high customer service.

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Demonstrate creative risk management to achieve win/win situations between the company and customers.
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Handle third-party agency collection placement and bankruptcy processes and documentation.
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Provide timely and concise information on major past-due accounts and orders on hold to relevant stakeholders, such as BU controllers, sales, and the CMAA.
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Generate reports as requested.
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Participate in acquisition and integration activities, including briefing management on integrating systems, accounts, clients, policies, etc., of acquired companies.
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Continuously improve productivity and efficiency through process improvement initiatives, effective time management, and change management.

Knowledge, Skills, Abilities
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1+ years of experience in credit and collections and customer-facing roles with increasing responsibilities.
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Strong portfolio management experience in a company with significant B2B end-user sales activities.
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Effective with analytical skills, mathematics, account reconciliation, and using Microsoft Excel.
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Demonstrates the ability to maintain confidentiality of sensitive information.
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Embraces change with a growth mindset and exhibits a strong sense of accountability tied to results.
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Strong interpersonal, verbal, nonverbal, and written communication skills.
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Admirable project coordination and administrative skills with meticulous attention to detail and commitment to accuracy.
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Proactive problem-solving skills with a track record of meeting deadlines.
- **Builds and maintains healthy relationships through strong interpersonal skills.