Junior Manager, Cs Voc Management - Sao Paulo, Brasil - Samsung Electronics

Samsung Electronics

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

Position Summary

Promote all kinds of necessary service plans by managing all the processes that customers experience.
Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers.
Secure the level of quality for customers by carrying out quality collaboration with customers.

Role and Responsibilities

1.

[Customer quality management] Participates in activities to secure the quality competitiveness of company and customers, and communicate with customers for the quality management.

[Quality issue response] Respond to problems by analyzing defects related to customer's claim, finding the root cause and establishing response measures.

[Processing quality-related cost] Establish strategies and handle related affairs to minimize the risk related to cost of quality (accident/ compensation/ RMA(Return Material Authorization), etc.)

[Customer approval management] Carry out approval within the scheduled period in regards to the critical issues (approval documents, change point, audit, etc.) that require customer's approval.

5. [Customer information management] Prepare and provide all sorts of information that are shared with customers.

6. [Customer sample management] Manage samples of customer complaint, and perform customer response tasks via internal system.

7. [Building human network] Participate in technology and human interaction network with the customer, and operate a council meeting.

Skills and Qualifications

Develops professional expertise by complying with company policies and procedures
Works on problems of moderate scope where analyzing situations or data requires a review on various factors
Exercises judgment within defined procedures and practices to determine appropriate action
Normally receives general instructions on routine work with detailed instructions on new projects or assignments
Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience