- Oversee configuration, onboarding, training, and support for Optibus customers
- Help customers meet their goals within the Optibus platform, and creating value for our customers
- Handle customer escalations, with support from the Customer Success team lead and other divisions of Optibus such as global support, engineering, and product
- Become an expert in Optibus, continuously learning the product, including new modules and features
- Build and maintain strong working relationships with our customer base, especially the main Optibus users at customer organisations
- Be the voice of the customer within Optibus, influencing and shaping the future of the Optibus platform
- Contribute to the growth and maturation of the Customer Success team, including team developing best practices, and process improvements
- Represent Optibus at external meetings and industry events
- Required to visit clients face to face on a regular basis
- Are passionate about improving public transit
- Have hands on experience with any (or all) of the following:
- Learn quickly, are comfortable with the unknown, can easily adapt to new technologies, and are looking to seek and give constructive feedback
- Have a proclivity for tracking down the answers to questions - and own the resolution
- Proven track record of handling complex situations, and diverse stakeholders while delivering on the task at hand
- 3+ years experience in a client-facing role within transit technology, consultancy, or as a project manager
- Experience with project management, and / or training / teaching
- Relevant technical background, either educational or based on work experience with a proven track record of excellence
- Outstanding proven analytical skills and data-driven approach to problem solving
- Strong interpersonal communication skills to diverse audiences in meetings, presentations, and written
- Experience successfully working in a team, especially across time zones
- Experience managing time-based projects
- Ability to travel ~30% of the time
- Professional working fluency in English and Spanish
- Experience in public transportation planning and/or scheduling
- Experience in SaaS deployment and integration
-
SD Wan Solutions Engineering Specialist
há 6 dias
Netskope Brasilia**About Netskope**: · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we start ...
-
Solution Engineer
há 1 semana
Oracle Brasilia Regular EmployeeSolution Engineer (Oracle Converged Database – Data Driven Apps & Data Dev Synergy) · We are a Cloud and Technology Solution Engineering organization supporting a public sector customers and partners interested in our cloud technologies. · The future is Data Driven and the Solut ...
-
Analista de Sistemas Operacionais
há 1 semana
4D SOLUÇÕES EM TECNOLOGIA DA INFORMAÇÃO LTDA Brasilia**Formação** · Curso superior em Tecnologia da Informação ou em qualquer área acrescido de pós graduação em TI; · **PRINCIPAIS ATIVIDADES**: · - Administração N3 Clouds Azure · - Administração Office 365 · - Administração Exchange On-Premises/Cloud · - Powershell · - Plataformas ...
-
Analista de Sistemas de Automação
há 2 dias
Véli BrasiliaGerenciar a identidade e acessos aos recursos de nuvem por meio de API e Console (Criação de roles e policies, Criação de usuários e grupos, federação de identidades, dentre outros). · Avaliar proativamente a capacidade (limites) dos recursos provisionados na plataforma de nuvem ...
-
Véli RH BrasiliaPublicado hoje · Gerenciar a identidade e acessos aos recursos de nuvem por meio de API e Console (Criação de roles e policies, Criação de usuários e grupos, federação de identidades, dentre outros). · Avaliar proativamente a capacidade (limites) dos recursos provisionados na pla ...
-
Analista de Sistemas de Automação Sênior
há 5 dias
Hepta Brasilia**Brasília/DF**: · - 08:00-18:00 · ESCOLARIDADE · **Superior - Completo** · - Na área de TI · CONHECIMENTOS · - ATIVOS DE REDES: Protocolos de rede - DNS · - ATIVOS DE REDES: Protocolos de rede - DHCP · - ATIVOS DE REDES: Protocolos de rede - IPv4 · - Administração de servidores: ...
-
Analista de Sistemas de Automação Pleno
há 5 dias
Hepta Brasilia**Brasília/DF**: · - 08:00-18:00 · ESCOLARIDADE · **Superior - Completo** · - Na área de TI · CONHECIMENTOS · - ATIVOS DE REDES: Protocolos de rede - DNS · - ATIVOS DE REDES: Protocolos de rede - DHCP · - ATIVOS DE REDES: Protocolos de rede - IPv4 · - Administração de servidores: ...
-
Middleware Technical Account Manager
há 1 semana
Red Hat Software BrasiliaAbout the job: · The Red Hat Services Team is looking for an experienced software engineer to join us as a Red Hat Middleware Technical Account Manager in Brasilia, Brazil. In this role, you will provide architectural guidance and implementation consulting to customers for the Re ...
-
Analista de Sistemas de Automação Pleno
há 1 semana
Hepta Brasilia**Brasília/DF**: · - 08:00-18:00 · ESCOLARIDADE · **Superior - Completo** · - Na área de TI · CONHECIMENTOS · - Administração de servidores: Linux · - Administração de servidores: Windows server · INFORMAÇÕES ADICIONAIS · - Necessidade de estrutura para Homeoffice · CERTIFICAÇÕES ...
-
Ui/ux Designer
há 1 semana
Turing Portal Brasilia**Responsibilities**: · - Plan and execute innovative designs · - Improve on existing user interface designs · - Measure your intuitive and practical skills · - Communicate with customers to learn about their business goals and ambitions · - Create technical and business requirem ...
-
Senior Cloud Software Developer
há 3 dias
Codigo MX Brasilia**Type**: Long Term with Honorarios/Freelance/Invoice · - **Location**:100% Remote (Anywhere in LATAM) · - **Rate**:$3, $ Dollars/Month (Negotiable depending on years of experience) · - **English **is a Must · A Dutch information services company, with a global service and provid ...
-
Major Acct Manager
há 1 semana
Fortinet Brasilia**Responsibilities**: · - Develop account plans to achieve goals and exceed quota responsibility · - Maximize Fortinet opportunity while providing value added solutions to public sector institutions · - Serves as lead contact responsible for the flow of information to/from execut ...
-
Relocate to Malta D365 F&o Technical Solution
há 1 semana
Black Pen Recruitment Brasilia**Relocate to Malta D365 F&O Technical Solution Architect (Consulting/Big 4)** · **About the Client** · Our Client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up wit ...
-
Senior Consultant
há 2 dias
redhat Brasilia**About the job**: · - The Red Hat Consulting team is looking for a Container Infrastructure Consultant to join us in Brasilia. In this role, you will create possibilities, solve problems, and establish working relationships with our customers. You will help explain the benefits ...
-
Cloud Consultant
há 1 semana
Red Hat Software BrasiliaAbout the job: · The Red Hat Consulting team is looking for a Cloud Consultant to join us in Brasilia, Brazil. In this role, you will create possibilities, solve problems, and establish working relationships with our customers. You will help explain the benefits of Red Hat cloud ...
-
Enterprise Account Manager
há 4 dias
Veeam Software BrasiliaFunction: Field Sales Reports To: Sales Director - Country Manager The Enterprise Account Manager is responsible for developing and closing business with new and existing Enterprise segment customers. The focus is on the largest and most strategic named accounts in the assigned t ...
-
Salesforce Developer
há 1 semana
G-P BrasiliaAt G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are key to achieving this mission. That's why we trust our Dream Team members with the flexibili ...
-
Dba Sênior
há 1 semana
Oracle BrasiliaDBA Sênior - Brasília - VAGA AFIRMATIVA PARA MULHERES-22000F6P · **Applicants are required to read, write, and speak the following languages***: English, Portuguese · **Preferred Qualifications** · - OTA-BR-AFIRMM · **Skills**:Oracle RDBMS versions 12c and 19c · Oracle Real Appli ...
-
Technical Project Manager
há 1 semana
WADIC BrasiliaWe are Hiring ---**Technical Project Manager** · WADIC is a well-reputed software development company located in Colorado. According to CIO review 2018, WADIC listed among the top 10 most promising Agile service providers. Our services include custom software solutions, mobile ap ...
-
Senior .NET Full Stack Developer
há 1 semana
Langate Corp. BrasiliaAt Langate, we're passionate about crafting digital solutions that make a real impact. Our focus spans diverse sectors, including business, medicine, and education. We take immense pride in our strong collaboration with the U.S. We're here to shape the future of technology, one m ...
Solutions Engineer - Brasil - Optibus
Descrição
About the Customer Success Team
Our customers are transit agencies and transit operations providers. The Customer Success team serves them by providing best-in-class onboarding, training, and support with the Optibus platform. This means that we are, at times, teachers, project implementation specialists, transportation engineers, transit schedulers and dispatchers, data analysts, and consultants. Our goal is for every Optibus customer to thrive in their use of the platform.
Please note: we are only able to consider CVs in English, with candidates located in the Greater Sao Paulo region.
About the Position
The Solution Engineer couples technical and client relationship capabilities to help customers meet their objectives on the Optibus platform and deliver value. Our Solution Engineers are subject matter experts in both Optibus, and public transit - and are the voice of the customer to Optibus globally.
Specifically, the Solution Engineer will:
You'll be a great fit for the role if you:
Public transportation
Project management, and training / teaching / coaching
Are a clear and empathetic communicator
Requirements
This position is ideal for someone who possesses the following:
It would be great if you have experience with:
Don't meet every single requirement? At Optibus, we are dedicated to building a diverse, inclusive, and caring workplace, so if you're excited about this role but your past experience doesn't align perfectly with every requirement, we still encourage you to apply and share with us specifically what excited you about the position. You may be just the right candidate for this or other roles.
About the Company
Optibus is passionate about the future of mass transportation – we want more people to use it, and we believe it should take center stage as the world of mobility changes around us.
Our vision is to be the technology engine behind better and more efficient means of mass transit, making it the first choice for passengers and cities alike. Our technology is at the center of making this happen, with a unique combination of optimization algorithms, since better scheduling and operations make for better mass transit service, for all. We're a well-funded startup whose product is deployed in more than 4000 cities worldwide, and we are quickly becoming a leader in the space – and our culture reflects this: we have fun while striving to make mass transportation better, together.
Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.
