Junior Technical Support Consultant - Sao Paulo, Brasil - Software AG

Software AG

Empresa verificada

Sao Paulo, Brasil

há 2 semanas

Postado por:

Ana Silva

beBee Recruiter

Descrição

ABOUT THE JOB

Software AG is seeking a Junior Technical Support Consultant to help take our industry-leading webMethods Integration Server support organization in Brazil to the next level.

This position is in the Global Support (GS) department. GS is a globally distributed organization - a 120+ team located across 9 time zones.

Our team members are highly technical, with a strong knowledge of Software AG products, delivering first & second level support to end customers and employees.

We have one of the highest Net Promoter Score (NPS) and Incident Satisfaction score in the industry. We take pride in delivering a highly employee-centric environment and receive high Employee Satisfaction scores as measured by Gallup.

Tasks and Responsibilities:

From day one you will be part of a team that is responsible for end-customer support, which entails proper understanding of problem, performing problem analysis, documenting reproduction steps, researching knowledge base for common solutions, and as you gain experience reproduce problems and engage R&D organization for defect resolutions.

ABOUT YOU

Academic Degree:
BS/BA in Computer Science or similar course, Mathematics or Engineering.

Professional Experience: 0 - 2 years

As a team member, you'll assist customers, partners and employees to troubleshoot problems they may encounter during installation, implementation and run-time issues resulting from implementation of the Software AG Integration, API and Microservices platform.

As a full-fledged contributor in a team-directed, relaxed and flexible environment, you'll have plenty of opportunity to make a difference, both in your team and across the organization.

Essential Job Functions:

Deliver first and second level customer support, and engaging R&D for problems requiring thirdlevel support
Search knowledge base and other repositories for solutions to known problems
Setup lab environments to reproduce customer problems
Ability to concisely report problems to R&D if seeking their assistance for problems requiring 3rd level support
Work in a collaborative teamenvironment; though the individual should be able to work independently but bring back their work to the team

Skills:

Strong troubleshooting skills and willingness to put the customer first
Familiarity with common technology concepts such as clientserver technology
Conceptual understanding of serverside core Java, multithreaded and Data Structures usage
Exposure to container technologies such as Docker and Kubernetes aplus.
Some familiarity with cloud platforms like AWS, Azure desirable
Familiarity with Angular and accompanying technologies (HTML, CSS, JS)
Experience with browserbased clients helpful

Additional Requirements/ Soft Skills:

Fluent in English spoken and written
Spanish language aplus
Attention to detail and commitment to quality
Good time management skills, such as meeting deadlines, ensuring getting back to customers, with proper followups.
Good organization and planning skills.
Strong Interpersonal/communication skills and ability to coordinate information across teams
Prior customer service experience is aplus
Growth mindset to learn new technologies, products, soft skills
Some on call duty can be expected within one year, which will be paid according to the labor law.

Culture

We have an open-minded culture and many exciting projects where you have the freedom to "be your best you". You'll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall pleasant team-oriented working atmosphere.

What to Expect

Unlimited training in UDEMY

Access to in-house training Corporate University

Excellent medical/dental plans

Life insurance

Lunch or supermarket card

Private pension fund

Hybrid work model

It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant's or Employee's age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion or disability. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, agerelated, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment._