- Build and maintain trusted relationship with assigned (top Tier) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
- Serve as a focal point for client when it comes to meeting client's business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
- Understand client's structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
- Out-of-the-box thinking, challenging established models, and suggesting new profitable creative models that fit our clients.
- Work closely with Customer Success for existing and future SaaS business.
- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience
- Min. years of experience in BB Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development
- Customer retention and growth experience
- Experience in Dealing & Presenting to C-Level
- Understand Customer Journey: Customer satisfaction oriented
- Exceptional professional communication skills
- Strong administration, analytical and organizational skills, with a systematic approach to problems
- Strong networking & relationship building skills
- Preferably experienced in SaaS industry
- You have excellent written and verbal communication skills in English
- Outstanding communication and negotiation skills towards your clients, partners, and colleagues When you become a part of Infobip you can expect: Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world's leading companies and impact how they communicate with their users Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Connect globally – Work with people from all over the world. We put the "global" in globalization. Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle
-
Customer Growth Executive
há 3 semanas
Infobip Ltd Curitiba, BrasilCustomer Growth Executive is an individual contributor position within our Retail & Telco Squad in Brazil. · Customer Orientation · - Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infob ...
-
Infobip Ltd Curitiba, BrasilAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. · Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global commun ...
-
Work From Home Kotlin Developer
há 1 dia
Workling Curitiba, PR, BrasilLocation : Remote WFH All Latin American Candidates welcome to apply · Overview of the Role: · We are looking for a Kotlin Developer to join the team and be involved in different projects involving multicultural teams spread all over the world. We are seeking proactive, dynami ...
-
Sales internship
há 1 semana
Procter & Gamble Curitiba, Brasil Tempo ParcialDescription · Are you passionate about working for the world's largest consumer goods company and you want to initiate a rewarding career where the focus is on continuous learning & growth? If yes, we invite you to register and join our team at our general office in Lima · We ar ...
-
Marketing Coordinator
há 2 semanas
jameda GmbH Curitiba, Brasil Tempo integralDocplanner builds a world-leading online practice management software for the healthcare sector in the SaaS model. We help 130,000 doctors and clinics digitize their practices and deliver exceptional patient experience in over 13 countries. We also run marketplace websites that a ...
-
tesa Curitiba, BrasilLocation: Curitiba or Santa Catarina or São Paulo, Brazil · We are seeking a highly experienced and results-driven Sales Manager with expertise in the building materials industry. The ideal candidate will have a solid background in sales, particularly within the construction mate ...
-
Customer Success Executive
há 3 dias
Infobip Curitiba, Brasil Tempo integralAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. · Since , we have been innovating at the edge of technological possibilities and are now shaping global communicat ...
-
Software Engineering Manager
há 1 semana
Wiley Curitiba, BrasilAbout the Role: · Are you a Software Engineering Manager with a knack for steering technology teams towards excellence? Join our vibrant and rapidly expanding team in Brazil. As the leader overseeing the development of Wiley's Author Services platforms, you'll play a pivotal rol ...
-
high school teacher
há 2 semanas
Colégio Positivo Curitiba, Brasil talent_poolJOB DESCRIPTION · We are inspired by the commitment to shape ethical, aware, and compassionate citizens who are prepared for the future. We carry out this mission with the support of innovative technologies and methods, providing a dynamic and comprehensive education across our ...
-
Finance internship
há 1 semana
Procter & Gamble Curitiba, Brasil Tempo ParcialDescription · Are you passionate about working for the world's largest consumer goods company and you want to initiate a rewarding career where the focus is on continuous learning & growth? If yes, we invite you to register and join our team at our Lima site. · We are looking fo ...
-
Global Junior Web Marketing Project Specialist
há 3 semanas
jameda GmbH Curitiba, Brasil Tempo integralWith a global mission to "make the healthcare experience more human", Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM. · We create digital apps and software solutions for doctors, ...
-
Global Junior Web Marketing Project Specialist
há 3 semanas
MioDottore Curitiba, Brasil Tempo integralCompany Description · With a global mission to "make the healthcare experience more human", Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM. · We create digital apps and software ...
-
Head of People Services
há 3 semanas
Volvo Group Curitiba, Brasil ProfessionalTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfec ...
-
Head Of Growth
há 2 semanas
Empregara Curitiba, BrasilJob Title: Head of GrowthLocation: Curitiba, BrazilCompany: GMX Group | Lumber Plus, Norx, , Maximo Wood, Black Label Wood, US4Requirement: All resumes and cover letters must be submitted in English for consideration.About GMX Group: A leader in the building materials industry, G ...
-
Commercial Head Retail Construction
há 3 semanas
Evermonte Curitiba, BrasilConsolidated company in the construction retail segment, looking for a new executive to boost its growth process. Your challenge will be to lead the commercial and distribution area in the market, in addition to developing strategic partnerships, boosting the team's performance a ...
-
Customer Success Executive
há 1 dia
Infobip Brazil Curitiba, BrasilCustomer Success Executive page is loaded Customer Success Executive Apply remote type Hybrid locations Curitiba (Brazil) time type Full time posted on Posted 30+ Days Ago job requisition id JR101733 At Infobip, we dream big. We value creativity, persistence, and innovation, pass ...
-
Marketing Coordinator
há 1 semana
Doctoralia Brasil Curitiba, BrasilDocplanner builds a world-leading online practice management software for the healthcare sector in the SaaS model. We help 130,000 doctors and clinics digitize their practices and deliver exceptional patient experience in over 13 countries. We also run marketplace websites that a ...
-
Marketing Coordinator
há 1 semana
Docplanner Curitiba, BrasilJob Description · We are looking for someone who will: · Lead the execution of Marketing Strategy focused on customer acquisition, using the global strategy as a starting point and adapting as needed for the Brazilian market; · Lead the local team of Marketing Specialists ...
-
Work From Home Kotlin Developer
há 12 horas
Workling Curitiba, BrasilLocation : Remote WFH All Latin American Candidates welcome to applyOverview of the Role:We are looking for a Kotlin Developer to join the team and be involved in different projects involving multicultural teams spread all over the world. We are seeking proactive, dynamic people ...
-
Business Development Manager
há 1 semana
Ebanx Group Curitiba, BrasilEBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. · Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges in ...
Senior Customer Growth Executive - Curitiba, Brasil - Infobip
Descrição
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip's platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Responsibilities
Requirements
